PATIENT SERVICE REP II

Covenant Health; Oregon (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Covenant Health is seeking a Patient Service Representative for Knoxville Neurology Specialist to provide administrative support at the check-out desk. You will handle encounter forms, balance accounts, and process payments in a fast-paced clinic setting.

The role requires knowledge of scheduling, billing, and insurance procedures, with emphasis on accurate data entry and patient communication. Day shifts and full-time hours, with 72 hours per pay period, are offered.

Qualifications

• Minimum education not specified; HS diploma or GED may be preferred.
• 1 year medical office experience with scheduling, billing/collection, and ICD-9/10 and CPT-4 knowledge, or 3+ years customer-facing experience.
• Licensure: none

Responsibilities

• Maintains departmental policies, procedures, quality assurance, and safety standards.
• May answer and route telephone calls.
• Receives and records changes in patient information.
• Familiar with insurance procedures and plans participation.
• Ensures fee slip and charge entry accuracy for procedures.
• Schedules return visits and end-of-day procedures; balances at day end.
• Compiles data for billing personnel.
• Attends meetings and participates in committees as directed.
• Collaborates with patients, physicians, and care team in a team-based approach.
• Follows policies and completes required education; supports quality initiatives.
• Performs other duties as assigned

Skills

Customer service

Scheduling

Billing / charge entry

Insurance knowledge

Education

HS diploma or GED preferred

Job description

Patient Service Representative, Knoxville Neurology Specialist

Full Time, 72 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.

Position Summary

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement

None