PATIENT SERVICE REP - CLOPTON BUSINESS OFFICE

St. Bernards Medical Group; Jonesboro (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

Recruiting.com LLC in Jonesboro is looking for a Patient Service Representative to ensure the efficient and orderly registration of patients. Responsibilities include greeting patients, collecting accurate information, answering billing questions, and processing medical record requests.

The ideal candidate will have at least one year of customer service experience, preferably in a healthcare setting. A high school diploma or GED is required. Candidate must manage confidential information effectively and maintain a professional demeanor with patients.

Qualifications

• Minimum of one year experience in a customer service setting.
• Preferably six months as a receptionist in a health care setting.
• Ability to work independently and exercise good judgment.

Responsibilities

• Greet patients and arrange for the registration of patients.
• Ensure accurate patient and insurance information is collected.
• Answer telephone calls and billing questions from patients.
• Process medical record requests and general patient account functions.
• Maintain confidentiality of patient information.

Education

High school diploma or GED

Job description

JOB REQUIREMENTS

• Education
  • High school diploma or GED
• Experience
  • Minimum of one‑year experience in a customer service setting, preferably six months as a receptionist in a health care setting and experience with office equipment. Ability to work independently and exercise good judgment.
• Physical
  • Normal office environment. Close eye work; vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7–8 hours/day. Required to stand, walk, use fingers to handle or feel objects, tools, or controls. Requires hand‑eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must view computer screens for long periods. Occasional stress related to workload and customers with problems.

JOB SUMMARY

Greet patients and arrange for the efficient and orderly registration of patients. Ensure that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answer telephone calls and billing questions from patients. Process medical record requests, information requests, and general patient account functions. Work with and have access to confidential patient information. The position requires making frequent decisions or actions following general procedures without clearly defined precedents, a high degree of mental alertness, and close visual attention to detail. It requires diplomacy and a professional image and manner when dealing with patients, families, visitors, and clinic personnel. The Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers, and the position has high contact with patients, employees, and physicians. Attendance is an essential function of this job.