PATIENT SERVICE REP - BOLIVAR

Aultman Health Foundation; Zoarville (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Aultman Health Foundation in Ohio is seeking an administrative assistant to greet patients, verify demographic and insurance information, collect copays, and print fee tickets and SOF forms.

The role requires a high school diploma, basic computer skills, and good communication with diverse clients, with the ability to work independently amid interruptions.

Typical duties include scheduling tests, reconciling cash drawer, and supporting the Practice Coordinator or Manager in daily operations.

Qualifications

• Requires a high school diploma and basic computer knowledge.
• Experience with typing and general clerical tasks is preferred.
• Ability to communicate professionally with a diverse client base.

Responsibilities

• Greets customers in a courteous, professional manner.
• Verifies demographic and insurance information and collects copays.
• Prints fee tickets and SOF forms and schedules tests at the appropriate site.
• Keeps cash drawer accurate and reports discrepancies at opening/closing.
• Notifies staff when supplies are low and supports daily operations.

Skills

High school diploma

Computer literacy

Typing skills

Communication

Independence

Customer service

Education

High school diploma

Job description

Summary

To greet patients, verify demographic and insurance information collect copays and print fee tickets and SOF forms.

Job Requirements

• Must be a high school graduate.
• Must have general computer knowledge.
• Must have basic typing skills.
• Must have good health as demonstrated by infrequent absenteeism.
• Must have ability to communicate well with a variety of clients in mature, courteous, and professional manner.
• Must be able to function independently and accurately with frequent interruptions.

Responsibilities

• Greets consumers in a pleasant professional manner.
• Verifies demographic, referring physician and insurance information over the telephone or in person.
• Correctly identifies insurances that need precertification or authorization and ensure that it is obtained.
• Must collect copays from patients. (See policy on money handling.)
• Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening.
• Must correctly schedule tests at appropriate site.
• Must notify appropriate staff when supplies are low for recording purposes. (Put on physician schedule if appropriate).
• Must run fee tickets, day sheets, and SOF forms.
• Make sure appropriate forms are completed.
• Keep an eye on waiting room for supplies and neatness.
• Make follow up appointments/ schedule necessary tests
• May need to post charges and co-pays
• May be asked to make patient appointment reminders
• Other duties as assigned by Practice Coordinator or Manager

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status.

WORKING CONDITIONS

• 8:00am - 8:00pm M-F or hours may vary from day to day as required by the job.
• Subject to frequent interruptions and changes in priority of duties throughout the day.
• Sitting/standing/moving about during working hours

PHYSICAL REQUIREMENTS ADDENDUM

PURPOSE: To identify specific functions job requirements and work environment factors that could affect job performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status.

Working Conditions

• Normally works 8 hours per day, Monday through Friday with a scheduled lunch every day.
• May require paid overtime before and/or after normal working hours.
• Works in well-lighted and well-ventilated office.
• Expected to adhere to general office policy.
• Will not be exposed to blood and body fluids.
• Will spend majority of day in front of computer terminal entering data, using telephone, faxes, copiers, and printers.
• Subject to frequent interruption.

Physical Requirements Addendum

PURPOSE: To identify specific functions job requirements and work environment factors that could affect job performance.

• O = Occasionally = 0- 33% of the work shift or 0- 32 repetitions.
• F = Frequently = 34-66% of the work shift or 32-200+ repetitions.
• C = Constantly = 67-100% of the work shift or 200+ repetitions.
• N = Not essential job requirement.

F Standing

F Walking

O Lifting (70 pounds)

O Carrying (70 pounds)

O Pushing (70 pounds)

N Climbing with (70 pounds)

O Stooping/Bending

O Twisting/Turning

O Kneeling/Squatting

O Crawling

O Reaching Up/Reaching Forward