Patient Services Representative Associate Family Medicine

Corewell Health; Coopersville (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discounts directory

Optional identity theft protection

Retirement options with contributions

Work-life balance programs

Job summary

A healthcare organization in Coopersville is seeking a Patient Services Representative to deliver top-notch healthcare services. Responsibilities include greeting patients, performing clerical duties, and maintaining medical records. Ideal candidates should have a high school diploma and relevant experience in patient financial services. This part-time role offers a competitive benefits package, a collaborative work environment, and a commitment to diversity and inclusion.

Qualifications

• 1 year of relevant experience in patient financial services and electronic health records.

Responsibilities

• Greet and communicate with patients or visitors.
• Perform clerical functions and schedule patient appointments.
• Maintain patient medical records according to standards.

Skills

Insurance billing

Patient registration

Clerical functions

Education

High School Diploma or equivalent

Vocational/Technical certificate

Job description

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co‑payments.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check‑in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check‑out: schedules follow‑up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.
• Actively participates in safety initiatives and risk‑mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

• High School Diploma or equivalent
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

Preferred

• Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On‑demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 25 Conran - Coopersville

Department Name

Family Medicine Coopersville - Medical Group West

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

20

Hours of Work

8:00 a.m. - 6:00 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

Equal Employment Opportunity

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.