Patient Services Representative

Spectrum Health; Watervliet Township (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Payactiv on-demand pay

Discounts directory

Identity theft protection

Retirement options

Job summary

Corewell Health in Coloma, MI is seeking a Patient Services Representative to join the Rehab Watervliet team. You will register patients, perform concierge and clerical tasks, and support the patient journey across admissions, scheduling, and referrals.

This role emphasizes accurate EMR/EHR handling, insurance authorization support, and training new staff, with day shift and 40 hours per week. Strong customer service and attention to detail are essential to deliver high-quality care.

Qualifications

• High school diploma or equivalent with 2 years of related experience in billing, access management, patient financial services or related areas.
• Experience with insurance billing, prior authorization and/or denials/appeals is a plus.
• Proficiency with electronic health records and EMR/EHR systems.

Responsibilities

• Register patients and resolve complex patient issues.
• Handle registration, scheduling, referrals, procedures and record review.
• Obtain insurance authorizations and manage denials/appeals.
• Perform EMR/EHR scanning and EPIC uploading.
• Assist with training new team members.
• Provide coverage as Patient Services Representative when needed.
• Participate in safety initiatives and compliance requirements.

Skills

Customer service

Registration

EMR/EHR

Communication

Education

High school diploma

Tools

EPIC

Right Fax

Job description

Hours

Hours for this position are Monday through Thursday 9 a.m. to 6 p.m. and Fridays 6:45 a.m. to 1 p.m.

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top‑notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check‑out; schedules patient appointments, incoming/outgoing referrals, in‑office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi‑department deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

• High School Diploma or equivalent 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Coloma Rehab - 7040 Red Arrow Hwy - Coloma

Department Name Rehab Watervliet - Watervliet Hosp

Employment Type Full time

Shift Day (United States of America)

Weekly Scheduled Hours 40 Hours of Work 6:45 a.m. to 6 p.m.

Days Worked Monday to Friday Weekend Frequency N/A

Additional Information

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not‑for‑profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post‑acute facilities—and Priority Health, a provider‑sponsored health plan serving more than 1.2 million members.

Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.