Patient Service Rep

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Providence, RI is seeking a Patient Service Representative to manage patient registration, scheduling, and payments. You will greet patients, answer phones, verify information, and support billing workflows while upholding privacy and service standards.

This role emphasizes accuracy, teamwork, and the ability to travel to satellite offices as needed, with a typical daytime schedule Monday through Friday.

Qualifications

• Knowledge of medical office procedures and terminology.
• Two years of experience in a physician’s medical office practice.
• Proficient in English and appointment scheduling skills.

Responsibilities

• Oversees patient financial process to ensure payments are obtained at time of service.
• Verifies complete and accurate patient information (demographics, referrals, authorizations, codes).
• Completes end-of-day batch and reconciliations for schedule vs payments.
• Provides clerical support for the practice.
• Orients and assists new employees on department policies.
• Maintains safety, privacy, and infection control per policies.

Skills

Customer service

Phone etiquette

Scheduling

English proficiency

Medical office experience

Education

Two-year Medical Office Management/Medical Secretary program

Tools

Scheduling software

Job description

SUMMARY

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• BASIC KNOWLEDGE: Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
• EXPERIENCE: Two years experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills;
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises.
• Works with medical office equipment and has direct patient contact.
• Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.
• Walks and stands intermittently throughout the day.
• May be exposed to electrical and energy hazards.
• May lift and position patients, and lift supplies up to 50 pounds.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: LPG-Providence-2 Dudley St - 2 Dudley St Providence, Rhode Island 02905

Work Type: M-F 8:30am- 5:00pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: Yes

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.