Patient Service Rep

US Oncology Inc.; Chevy Chase, Northern (MD, KY); Hybrid; USD 25,000 - 44,000; Full time

Job summary

Prism Vision Group's Friendship Ambulatory Surgery Center in Chevy Chase, MD seeks an on-site Patient Services/Registration Specialist. This non-exempt role handles appointment registration, pre-registration, insurance verification, and patient financial counseling to facilitate smooth care delivery.

Responsibilities include verifying demographics, managing insurance information, coordinating referrals, and ensuring HIPAA compliance while supporting efficient patient flow across locations as

Qualifications

• High school diploma or GED required.
• 2+ years in patient-facing healthcare or customer service.
• Excellent verbal and written English; bilingual a plus.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Schedule and complete full registration for patients requesting appointments.
• Initiate pre-registration and confirm demographic and insurance data.
• Verify insurance, benefits and referrals.
• Validate patient identity and coverage prior to services.
• Adhere to HIPAA and protect patient privacy.
• Facilitate patient flow through the care process.
• Provide information on appointments and payment policies.
• Provide upfront financial counseling and discuss payment plans.

Skills

English communication

Customer service skills

Analytical skills

Interpersonal skills

Teamwork

HIPAA compliance

MS Office

Computer literacy

Education

High School Graduate or GED

Job description

This non-exempt, onsite job is located at the Friendship Ambulatory Surgery Center, in Chevy Chase, MD, which is part of Prism Vision Group. There will be occasional travel to other locations based upon business needs.

Compensation Range

$18-$31.89/hr (Dependent on Experience)

ROLE AND RESPONSIBILITIES

• Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
• Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient’s chart
• Verification of insurance information, verification of benefits and insurance referral information.
• Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement.
• Adhere to HIPAA standards related to patient privacy and confidentiality.
• Assure ease of patient flow through the clinical care process.
• Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy).
• Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans.
• Advise patients of financial obligations and collect funds according to established guidelines.
• Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care.
• Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
• Train other patient services representatives and provide excellent customer service skills.
• Comply with company policies and standards

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED)

Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent verbal and written communications skills in English. Bi-Lingual a plus.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Mathematical and cash management skills.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
• Proficient with Microsoft Office Suite

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.