Patient Service Rep

BJC HealthCare; Farmington, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition assistance

Life insurance

Job summary

BJC Medical Group is seeking a Patient Services Representative to join our Farmington, Missouri clinic. This role handles front-office tasks, including answering phones, scheduling appointments, and checking patients in and out, while maintaining accurate patient information.

The position emphasizes customer service and efficient patient flow, with opportunities to learn clinical workflows and referral processes in a busy specialty clinic.

Qualifications

• High School Diploma or GED required.
• 2-5 years of experience.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Skills

Phone handling

Front desk duties

Data entry

Customer service

Education

High School Diploma or GED

Job description

Additional Information About the Role

Join our fast-paced, team-oriented specialty clinic where staff work closely together to provide exceptional patient care. This role is responsible for answering phones, managing patient voicemails, scheduling appointments and referrals, working referral and scheduling workqueues, checking patients in and out, updating patient information, obtaining required consents, and providing excellent customer service.

This position offers the opportunity to learn a variety of skills, including scheduling, referrals, insurance verification, and specialty clinic workflows. Our supportive team values collaboration, kindness, and professional growth, making this an ideal role for someone who enjoys staying busy, learning new things, and making a positive impact on patients.

Schedule:

8am-5pm Monday - Friday

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Medical Arts Clinic is a multi specialty clinic located in Farmington, Missouri.

Preferred Qualifications

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer