Patient Service Rep

Intermountain Healthcare; Billings (MT); On-site; USD 28,000 - 39,000; Part time

Job summary

Intermountain Health in Billings, MT is seeking a part-time position (20 hours weekly) focused on home medical equipment administration. The role involves handling referrals, orders, billing, and insurance verification, with attention to accuracy and patient-centered service. Flexible daily hours and a supportive benefits package are offered.

Responsibilities include auditing, ICD-9/ICD-10 coding, and maintaining compliance while delivering exceptional customer care to patients and providers.

Qualifications

• Experience in customer service and patient care with professionalism, empathy, and responsiveness.
• Ability to work independently with accountability, sound judgment, and adaptability in team environments.
• Excellent verbal, written, and interpersonal communication with diverse individuals.
• Strong attention to detail and dependability in managing documentation and multiple responsibilities.
• Proficient in basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Experience working with home or durable medical equipment.
• Auditing of casework.
• Proficient in translating diagnoses into ICD-9/ICD-10 codes.

Responsibilities

• Process referrals, orders, and billing documentation.
• Verify insurance eligibility and benefits.
• Audit accounts and reports for accuracy.
• Translate diagnoses into ICD-9/ICD-10 codes.
• Resolve billing discrepancies and maintain compliance.
• Provide excellent customer service and support.

Skills

Customer service

Attention to detail

Communication

Independent work

ICD-9/ICD-10 coding

Auditing

Billing/documentation

Tools

Word processing

Spreadsheets

Databases

Scheduling tools

Email

Job description

Coordinates Home Medical Equipment (HME) orders, ensuring accurate documentation, timely delivery, patient education, and effective communication with patients, providers, and referral sources. Field/Delivery roles also deliver HME products and supplies to customers.

Posting Specifics

Pay Rate: Based on Experience

Shift Details: 20 hours / part time benefits

Schedule: Monday through Friday, 4 hours per day between 8:00 AM and 5:00 PM. Specific work hours are negotiable based on candidate availability and business needs.

Required Qualifications

• Demonstrated experience in customer service and patient care, with a focus on professionalism, empathy, and responsiveness.
• Proven ability to work independently with strong self-motivation, accountability, sound judgment, and adaptability in team-oriented environments.
• Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals and follow verbal and written instructions.
• Strong attention to detail, accuracy, and dependability in managing documentation and multiple responsibilities, supported by effective organizational and time management skills.
• Proficient in basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Experience working with home or durable medical equipment
• Demonstrated proficiency in auditing casework
• Proficient Experience independently reviewing reports to identify trends and correct data
• Demonstrated proficiency translating diagnoses into ICD-9/ICD-10 codes

Field/Delivery Positions

Current driver’s license insured and reliable transportation, and an acceptable driving record. (will be verified)

Essential Functions

• Process referrals, orders, and billing documentation.
• Verify insurance eligibility and benefits.
• Audit accounts and reports for accuracy.
• Translate diagnoses into ICD-9/ICD-10 codes.
• Resolve billing discrepancies and maintain compliance.
• Provide excellent customer service and support.

Skills

• Medical Billing
• Insurance Verification
• ICD-9/ICD-10 Coding
• Auditing
• Customer Service
• Communication
• Computer Proficiency
• Attention to Detail

Preferred Qualifications

• Medical billing experience.
• Experience with auditing and reporting.
• Healthcare or durable medical equipment experience.
• Continuous improvement or project coordination experience.

Location

Intermountain Health St Vincent Regional Hospital

Work City: Billings

Work State: Montana

Scheduled Weekly Hours: 20

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.07 - $28.59

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations.

If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!