Patient Service Coordinator - Orthopaedics

ProMedica Monroe Physicians; Toledo (OH); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

ProMedica Toledo Hospital seeks a Patient Service Coordinator to greet and register patients, answer calls, take messages, and schedule or reschedule appointments. You will help maintain the provider's schedule and support the clinical staff with outreach calls to patients, pharmacies, or other providers.

This role sets a positive tone for each patient interaction. The position emphasizes customer service experience, basic clerical skills, and familiarity with medical terminology; EPIC EMS

Qualifications

• High school diploma or equivalent.
• 1 year experience in a customer service or clerical setting.
• Associates degree preferred.
• Working knowledge of medical terminology, third party billing and referral procedures considered a plus.
• Experience with EPIC EMS preferred.
• 3 years' experience in a clerical or office function would be beneficial.
• 1 year experience in a medical office setting preferred.

Responsabilités

• Greet and register patients, answering phones, taking messages and scheduling appointments.
• Maintain the provider's schedule and coordinate appointments.
• Assist clinical staff with outgoing calls to patients, pharmacies or other providers as needed.
• This role interacts with patients to create a positive, inviting tone.

Connaissances

Customer service

Communication

Scheduling

Medical terminology

Formation

High school diploma

Associates degree

Outils

EPIC EMS

Description du poste

Location

ProMedica Toledo Hospital - Harris McIntosh Tower Department: Orthopaedics

Weekly Hours

40

Status

Full time

Shift

Days (United States of America)

Job Summary

As the first team member a patient interacts with at a physician practice, the Patient Service Coordinator creates a positive, inviting tone.

In this role, you greet and register patients, answer phone calls, take messages and schedule and reschedule patient appointments. You will also maintain the provider's schedule.

You will assist the clinical staff with outgoing calls to patients, pharmacies or other providers as needed.

The above summary of accountabilities is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

• High school diploma or equivalent


• 1 year experience in a customer service or clerical setting

PREFERRED REQUIREMENTS

• Associates degree


• Working knowledge of medical terminology, third party billing and referral procedures


• Experience with EPIC EMS


• 3 years' experience in a clerical or office function


• 1 year experience in a medical office setting

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus .

Benefits

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [e-mail]

Equal Opportunity Employer/Drug-Free Workplace