Patient Service Coordinator- Multispecialty Neurosciences

Hartford HealthCare Medical Group; Enfield (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading healthcare network where every moment matters! This role focuses on delivering exceptional customer service in a fast-paced medical office. You will be the first point of contact for patients, ensuring they feel welcomed and well-informed. Your responsibilities will include scheduling appointments, managing communications, and maintaining a pleasant environment. With opportunities for career growth and a commitment to work-life balance, this position is ideal for those passionate about patient care. Embrace this chance to make a difference in the lives of others while advancing your career in a supportive and innovative setting.

Qualifications

• Experience in a fast-paced medical office preferred.
• Ability to adapt quickly in a fast-paced environment.

Responsibilities

• Provide outstanding customer service for a positive patient experience.
• Schedule appointments and manage patient communications effectively.
• Maintain a clean and inviting waiting room environment.

Skills

Customer Service

Communication Skills

Microsoft Office

Medical Terminology

Epic

Education

High School Diploma

Job description

Location Detail: 100 Hazard Ave Enfield (10096)

Shift Detail: Monday -Friday

Work whereevery momentmatters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.

·Warmly greets and registers arriving patients.

·Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.

·Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.

·Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.

·Collects co-payments and office charges as needed and explains office payment billing policies to patients.

·Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

·Supports Neurovascular, Neurosurgery, Epilepsy and Headache Center

Qualifications

·High school diploma or equivalent preferred

·Relevant experience in a fast-paced medical office highly preferred.

·Epic experience preferred.

·Positive, customer-focused approach, with commitment to providing excellent patient care.

·Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.

·Proven ability to work effectively in a team environment.

·Excellent verbal communication skills. Ability to communicate in other languages highly desirable.

·Strong computer skills. Solid working knowledge of Microsoft Office software.

·Basic working knowledge of medical terminology.

·Ability to travel independently to satellite offices with or without advanced notice.

·Strong working knowledge of insurance requirements.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this isyour moment.