Patient Service Coordinator- Multispecialty

Hartford HealthCare Medical Group; Plainville (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization where every moment matters. As part of a comprehensive medical group, you will play a vital role in ensuring a positive patient experience through outstanding customer service. This dynamic position involves greeting patients, scheduling appointments, and maintaining a welcoming environment. You will thrive in a fast-paced medical office, collaborating with a dedicated team to provide excellent care. With numerous opportunities for career development and a commitment to work/life balance, this is your moment to make a difference in the lives of patients and the community.

Benefits

Career Development Opportunities

Competitive Benefits Program

Work/Life Balance

Qualifications

• High school diploma or equivalent preferred with relevant experience in a fast-paced medical office.
• Strong computer skills and ability to adapt quickly in a dynamic environment.

Responsibilities

• Provide outstanding customer service to ensure a positive patient experience.
• Schedule appointments and maintain a clean and inviting waiting room.

Skills

Customer Service

Communication Skills

Teamwork

Adaptability

Medical Terminology

Insurance Knowledge

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Office

Job description

Work whereevery momentmatters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.

1. Warmly greets and registers arriving patients.
2. Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
3. Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
4. Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
5. Collects co-payments and office charges as needed and explains office payment billing policies to patients.
6. Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.
7. Travel required, when needed, for Southington and Cheshire Multispecialty sites in Central Region. Possible support to the 5 General Surgery offices and 3 Colorectal offices in Central Region.

Qualifications

1. High school diploma or equivalent preferred.
2. Relevant experience in a fast-paced medical office highly preferred.
3. Epic experience preferred.
4. Positive, customer-focused approach, with commitment to providing excellent patient care.
5. Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
6. Proven ability to work effectively in a team environment.
7. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
8. Strong computer skills. Solid working knowledge of Microsoft Office software.
9. Basic working knowledge of medical terminology.
10. Ability to travel independently to satellite offices with or without advanced notice.
11. Strong working knowledge of insurance requirements.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this isyour moment.