Patient Service Coordinator - Internal Medicine

ProMedica; Perrysburg (OH); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Flexible benefits

Job summary

ProMedica in Perrysburg, OH is seeking a Patient Service Coordinator in Internal Medicine. You will greet and register patients, answer phone calls, schedule and reschedule appointments, and maintain the provider's calendar to keep daily operations running smoothly.

You will assist the clinical staff with outgoing calls to patients, pharmacies or other providers as needed, delivering friendly, efficient front-desk service and support to patients and colleagues.

Qualifications

• High school diploma or equivalent.
• 1 year experience in a customer service or clerical setting.
• Associates degree preferred.
• Working knowledge of medical terminology, third party billing and referral procedures preferred.
• Experience with EPIC EMS preferred.
• 3 years' experience in a clerical or office function preferred.
• 1 year experience in a medical office setting preferred.

Responsibilities

• Greet and register patients and answer calls.
• Schedule and reschedule appointments and maintain the provider's calendar.
• Assist clinical staff with outgoing calls to patients, pharmacies or other providers as needed.

Skills

Customer service

Phone etiquette

Scheduling

Education

High school diploma or equivalent

Associates degree

Tools

EPIC EMS

Job description

Location: Physicians - Internal Medicine - Family - Perrysburg

Department: Internal Medicine

Weekly Hours: 40

Status: Full time

Shift: Days (United States of America)

Job Summary:

As the first team member a patient interacts with at a physician practice, the Patient Service Coordinator creates a positive, inviting tone.

In this role, you greet and register patients, answer phone calls, take messages and schedule and reschedule patient appointments. You will also maintain the provider's schedule.

You will assist the clinical staff with outgoing calls to patients, pharmacies or other providers as needed.

The above summary of accountabilities is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

Requirements:

• High school diploma or equivalent
• 1 year experience in a customer service or clerical setting

Preferred Requirements:

• Associates degree
• Working knowledge of medical terminology, third party billing and referral procedures
• Experience with EPIC EMS
• 3 years' experience in a clerical or office function
• 1 year experience in a medical office setting

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.

Benefits:

• We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [e-mail]

Equal Opportunity Employer/Drug-Free Workplace