Patient Service Coordinator III

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Patient Services Coordinator III to enhance patient care through effective administrative operations. This pivotal role involves collaborating with healthcare professionals and patients to streamline operations in a high-volume ambulatory setting. You will manage scheduling, assist in training new staff, and ensure seamless communication within the practice. The ideal candidate will possess strong technology skills, particularly in MS Office, and have a solid understanding of office operations. Join a dynamic team that values collaboration and innovation in patient care.

Qualifications

• 3-5 years of office experience required.
• Strong technology skills with proficiency in MS Office.

Responsibilities

• Collaborate with patients and staff to solve problems and provide administrative support.
• Manage scheduling work queues and verify insurance coverage.

Skills

MS Outlook

MS Word

MS Excel

MS PowerPoint

Effective Communication

Time Management

Education

High School Diploma or Equivalent

Job description

Primary Care division is committed to working with patients and their families to help them take an active and educated role in their treatment. We focus on disease prevention through risk assessment, education, preventative action, appropriate specialized care, and early diagnosis and treatment. The practice promotes a collaborative and innovative environment, emphasizing effective communication, organized priorities, task completion, and patient confidentiality.

The Patient Services Coordinator III - Operations Support, works under the supervision of the Practice Manager and is responsible for handling administrative operations that support the practice. This role also provides coverage for patient-facing roles in a high-volume, ambulatory setting.

Responsibilities

1. Administrative: Works collaboratively with patients, staff, clinicians, and managers to determine needs and solve problems. Provides administrative support to providers, including correspondence on behalf of physicians. Notifies leadership of any issues with the environment, computers, printers, or office equipment. Assists in training and orientation of new coordinators and staff. Performs duties of a Patient Service Coordinator I and II. Other tasks as assigned.
2. Operations Support: Resolves returned referrals promptly. Manages and works the order-based scheduling work queue.
3. Patient Care Support: Manages work queues, referrals, and Patient Gateway messages.
4. Financial: Has general knowledge of HMO, managed care, and other third-party insurers. Verifies insurance coverage and ensures alignment with the correct PCP.

Qualifications

• High School Diploma or Equivalent required. Experience in lieu of degree is not accepted.
• 3-5 years of office experience required.
• Knowledge and Skills:
• Strong technology skills, including advanced proficiency in MS Outlook, Word, Excel, PowerPoint.
• Understanding of office operations, procedures, and effective communication skills.
• Ability to manage time effectively, organize tasks, and proofread/edit documents.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20-35 lbs
• Carrying Occasionally (3-33%) 20-35 lbs
• Other physical activities as listed

The General Hospital Corporation is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to protected statuses. Reasonable accommodations are provided for individuals with disabilities.

Our goal is to help all candidates find great careers. Please apply directly at the employer’s website.