Patient Service Coordinator II

Mass General Brigham; Weymouth (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking an organized Administrative Assistant to support clinical service operations at Brigham and Women’s Hospital. The role involves scheduling, patient check-in/out, and routine clerical tasks to ensure smooth patient flow.

You will support the BWH Neurosurgery department onsite with a hybrid arrangement after training, and the posted pay reflects a typical hourly rate with strong benefits.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience preferred, in a clinical or medical setting.
• Proficiency with Microsoft Office and standard office procedures.

Responsibilities

• Perform routine administrative duties for a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; answer calls and schedule appointments.
• Process patient billing forms and file documents in medical records.
• Assist with scheduling, registration, and billing systems as a Super User.

Skills

Office software

Phone handling

Written communication

Time management

Organizational skills

Scheduling systems

Education

High School Diploma or equivalent

Tools

Scheduling systems

Billing systems

Job description

Site: The Brigham and Women’s Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments
• Handles, screens, and/or takes messages related to prior authorizations,
• provider questions, prescription refills, and test results
• Acts as “Super User” for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
Office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one’s own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: BWH Neurosurgery

Schedule: Monday - Friday | 8:00am-4:30pm | Onsite | Hybrid after 90 days of training

Compensation:“The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate’s qualifications, including experience, education, and relevant skills.”

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type

Hybrid

Work Location

851 Main Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.