Patient Service Coordinator - Geriatrics

Hartford HealthCare; Windsor (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits program

Work/life balance

Job summary

Hartford HealthCare in Windsor, CT, is seeking a Patient Service Coordinator to enhance patient experiences through efficient office operations. Responsibilities include greeting patients, answering questions, and scheduling appointments.

The ideal candidate will have a high school diploma or GED, strong customer service experience, and preferred familiarity with Epic. Join us to make a meaningful impact in healthcare!

Qualifications

• Minimum of 2 years customer service experience preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Positive, customer-focused approach is necessary.

Responsibilities

• Serve patients by greeting them and answering routine questions.
• Responsible for scheduling appointments and efficient office operations.
• Facilitate communication between patients and healthcare providers.

Skills

Customer service

Communication

Patient care

Education

High school diploma/GED

Tools

Epic

Job description

Location Detail

74 Mack St Windsor (10306)

Shift Detail

Mon-Fri

Role Overview

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician‑led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• Relevant experience in a fast‑paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer‑focused approach, with commitment to providing excellent patient care.

Benefits

Competitive benefits program designed to ensure work/life balance.