Patient Service Coordinator - Clinical - Home Health

BrightSpring Health Services; Searcy (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

BrightSpring Health Services is looking for a Patient Service Coordinator in Searcy, Arkansas. In this role, you will manage patient scheduling for home health visits, ensuring effective communication with field staff and clinical management. Responsibilities include scheduling assessments, preparing weekly clinical schedules, and supporting patient transfers. Required qualifications include an associate or bachelor’s degree in nursing and at least one year of administrative experience in healthcare. This is a critical role in ensuring optimal patient care and resource utilization.

Qualifications

• 1+ year administrative experience in a healthcare setting.
• Scheduling experience in healthcare preferred.
• Current license as LPN, LVN, or RN required.

Responsibilities

• Schedule patient assessment visits, including Oasis visits.
• Prepare and review clinical schedules for productivity.
• Collaborate with field clinicians to schedule visits.

Skills

Scheduling

Communication

Coordination

Education

Associate degree in nursing (ADN) or Bachelor of Science in Nursing (BSN)

Job description

Patient Service Coordinator – Clinical – Home Health

Adoration Home Health and Hospice

Location: US-AR-SEARCY

Overview

The Patient Services Coordinator (Clinical) is responsible for scheduling home visits for field staff and coordinating patient care under the direction of the Clinical Manager. This role ensures optimal utilization of clinical resources to support care center capacity and adherence to utilization guidelines, while serving as a liaison between field staff, patients, and the Clinical Manager for scheduling and communication of patient services.

Responsibilities

• Schedule patient assessment visits, including Oasis visits, in a timely manner.
• Prepare weekly clinical schedules and review daily to identify capacity opportunities and ensure productivity standards.
• Assign clinicians to geographic areas efficiently, matching skills to care needs and optimizing capacity.
• Reschedule missed visits within the current week or escale to Clinical Manager.
• Collaborate with field clinicians to ensure all ordered patient visits are scheduled and completed.
• Manage scheduling-related calls from patients and staff; refer clinical or performance issues to Clinical Manager.
• Monitor hospitalized patients and ensure appropriate team follow-up.
• Complete schedules including required orders and services (e.g., lab draws, supervisory visits, add-on visits).
• Support Clinical Manager in timely communication with patients, clinicians, referral sources, BD team, and office staff.
• Run applicable reports and take appropriate workflow actions.
• Assist with patient transfers between care centers and/or Hospice services.
• Maintain supply closet, ensuring supplies are current and properly packaged; coordinate field supply needs.
• Perform referral and intake duties in absence of Intake Coordinator.
• Obtain and document verbal orders for patients in accordance with licensure requirements.

Qualifications

• Associate degree in nursing (ADN) or Bachelor of Science in Nursing (BSN) required.
• Minimum 1 year administrative experience in a healthcare setting.
• Scheduling experience in healthcare is preferred.
• Current unencumbered license to practice as a Licensed Piratical Nurse (LPN), Licensed Vocational Nurse (LVN), or Registered Nurse (RN).