LPN Patient Services Coordinator and Scheduler

Amedisys; Kingsport (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Amedisys is seeking an Intake Coordinator to schedule home visits and coordinate patient care from the care center. You will work in-office Monday through Friday, 8a-5p, handling scheduling for field staff, patients, and the Clinical Manager to maximize care center capacity.

The role requires nursing licensure and at least 1 year of healthcare administration experience. Primary duties include coordinating visits, communicating with providers, and ensuring timely patient services.

Qualifications

• Current, unencumbered nursing license (LPN/LVN or RN) valid in the employee's assigned state.
• High school diploma or GED equivalent.
• 1+ year of administrative experience in a health care environment.
• 1+ year scheduling experience in a healthcare environment (preferred).

Responsibilities

• Schedules patient assessments and Oasis visits to ensure timeliness.
• Prepares and reviews weekly clinician schedules to optimize capacity.
• Allocates clinicians by geography to maximize efficiency and match care needs.
• Ensures missed visits are rescheduled or referred for resolution.
• Coordinates with field staff, patients, and Clinical Manager for scheduling of patient services.
• Manages calls related to scheduling issues and escalates as needed.
• Monitors hospitalized patients and ensures follow-up by the team.
• Completes required orders and services in schedules (labs, visits, etc.).
• Supports timely communication with patients, clinicians, referral sources, BD team and other offices.
• Generates reports and acts on workflow insights.
• Assists with patient transfers between care centers and Hospice services.
• If licensed and in emergencies, may provide direct patient care.

Skills

Scheduling

Administrative support

Healthcare coordination

Education

Nursing license (LPN/LVN or RN)

High school diploma or GED

Job description

Overview

In office Monday through Friday 8a to 5p

20/hr to 26/hr

Responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines. Responsible for scheduling and communicating with field staff, patients, and Clinical Manager regarding scheduling of patient services.

Responsibilities

1. Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.
2. Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
3. Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
4. Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
5. Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
6. Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical Manager.
7. Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.
8. Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required.
9. Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel.
10. Runs all applicable reports and responds to workflow taking appropriate actions.
11. Assists with internal or external transfer of patients between care centers and/or Hospice services.
12. If a licensed clinician and meets all criteria to be a field clinician, may provide direct patient care as necessary and only in times of an emergency.
13. May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.
14. In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.
15. If a licensed clinician, may obtain verbal orders for patients and documents as applicable.
16. Performs other duties as assigned.

Qualifications

Required-

1. Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse specific to that state the employee is assigned to work by the company.
2. High School diploma or GED equivalent.
3. One (1+) year of administrative experience in a health care environment.

Preferred-

1. One (1+) year of scheduling experience in a healthcare environment.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.