Patient Service Coordinator (Cardiology)

Johns Hopkins University; Baltimore (MD); On-site; USD 33,696 - 59,904; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator at its GBMC/Cardiology site in Baltimore. You will handle pre-registration, scheduling, and patient communications to ensure a smooth patient experience.

The role includes using automated systems for scheduling and billing tasks, coordinating interdepartmental visits, and guiding patients through the care process with care and confidentiality.

Qualifications

• High School Diploma or graduation equivalent.
• 1 year work experience in customer service required. Two years related work experience preferred.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Coordinates visits within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Prints and mails directions, maps, fee schedules, and department information to patients.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily schedules.

Skills

Customer service

Communication

Education

High School Diploma or graduation equivalent

Job description

Specific Duties & Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Prints and mails directions, maps, fee schedules, and department specific information to patients.
• Sends medical questionnaire forms to patients to obtain missing information.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
• Obtain and /or verifies patient's demographic data by phone or in person.
• Confirms appointments by telephone and/or mail.
• Fills vacancies due to cancellations.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers.
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Answers phones and provides routine information to callers. If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor.
• Reviews patient charges and extracts chargeable items.
• Collects time of service payments, issues receipts, and prepares cash settlement records.
• Assigns diagnostic and procedures codes to charge vouchers for computer input.
• Enters patient charges into computer system.
• Discusses patient charges, if appropriate, with patients and/or patients' families.
• Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refers patient to appropriate office and ensures application for funds has been made.
• Prepares patient's statement of charges and reviews with patient.
• Assists with basic insurance and third party queries and explains payment policies.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or graduation equivalent
• 1 year work experience in customer service required. Two years related work experience preferred.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

We are seeking a Patient Service Coordinator (PSC) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at GBMC. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $33,696 - $59,904 Annually ($43,238 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule:M-F 8:30 am - 5 pm; Sat 8:00 am - 2:30 pm
FLSA Status: Non-Exempt
Location: School of Medicine
Department name: Cardiology
Personnel area: School of Medicine