Patient Service Coordinator Ambulatory I - Community Clinic

Hennepin Healthcare; Minneapolis (MN); On-site; USD 22,000 - 26,000; Part time

Job summary

Hennepin Healthcare is seeking a patient access clerk to welcome patients, perform check-in/check-out, and collect payments in a high-volume, in-person clinic setting. You will use Epic and other health system tools to support accurate registrations, insurance checks, and scheduling.

The role emphasizes strong customer service, professional communication, and teamwork to meet clinic quality goals. Experience in healthcare or medical offices is preferred, with a focus on patient-centered service.

Qualifications

• High school diploma or equivalent required.
• At least one year of experience in a related field and/or six months of medical clerk experience.
• One year of customer service experience preferred.

Responsibilities

• Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectations.
• Provides navigation assistance to patients and guests.
• Utilizes the electronic health record for check-in, payments, registration, and check-out processes.
• Verifies insurance accuracy through Real Time Eligibility and Benefits Engine.
• Maintains a neat and sanitized workspace and waiting areas.
• Handles patient financial transactions and daily reconciliations.
• Supports clinic efficiency and assists in scheduling and clerical tasks.
• Provides scheduling support for providers and departments.
• Assists providers with urgent requests and special patient needs.
• Manages in-basket messages and prioritizes based on SLA and urgency.
• Creates encounters for medical forms and delivers them to the clinical team.

Education

High School Diploma or equivalent

Customer service experience

Tools

Microsoft Office / Outlook

Job description

JOB DETAILS

Department: East Lake Clinic FTE: 0.90 (72 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: In-Person

Purpose of this position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES

• Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectation of greeting customers
• Provides navigation assistance to all patients and guests
• Utilizes the electronic health record accurately and efficiently to perform the following functions: patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, patient check-out (schedule following the standard processes), verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
• Ensures personal workspace and patient waiting areas are neat and sanitized.
• Responsible for handling patient financial transactions: cash box, cash collections, credit/debit card transactions, daily reconciliation
• Promotes the organization and assists in maintaining clinic efficiency
• Provides clerical support to clinical staff, such as processing patient forms, and urgent scheduling needs.
• Provide scheduling support for contracted providers and specialty departments
• Provide support for providers with requests and urgent needs
• Manages special patient needs upon request
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
• Receives and creates encounters for medical forms and delivers them to the clinical team
• Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications

• High School Diploma or equivalent
• At least one year of experience in related field and/or six months of medical clerk experience
• One year of customer service experience

Preferred Qualifications

• Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
• Ability to work in a fast-paced, continually changing environment
• Ability to respond appropriately to shifting prioritiesl>
• Ability to prioritize work assignments
• Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
• Demonstrates knowledge and understanding of organizational policies and procedures
• Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
• Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities

• 6 months of previous HHS experience
• Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
• Certification from
• HFMA OR
• NAHAM OR
• HBI Patient Access Certification
• Experience with Electronic Health Records (EHR) – Epic experience preferred
• Understanding of medical terminology
• Experience with different payers/insurance requirements
• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)