Patient Service Coordinator

Atrium Health; West Highlands (NC); Hybrid; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking clerical support professionals in North Carolina. This role focuses on optimizing patient pathways to appointments while excelling in customer service and communication. Successful candidates will demonstrate problem-solving abilities and a commitment to patient care in a busy environment.

Qualifications

• One year office or clerical work experience in a direct customer service role required.
• Experience in a high volume, fast-paced environment preferred.

Responsibilities

• Utilizes computer programs to schedule, update, and cancel appointments.
• Ensures accurate billing and maintains authorization records.
• Coordinates patient care and communicates effectively.

Skills

Communication

Multi-tasking

Problem Resolution

Positive Attitude

Customer Service

Education

High school diploma or GED equivalent

Job description

Between June 14, 2025, and July 1, 2025 Atrium Health is transitioning to a new application platform to enhance efficiency and effectiveness of our hiring processes. To ensure a smooth transition and data integrity during this transition we have temporarily limited the number of job postings on the career website.

While active job postings may be reduced during this phase, it is important to note that Atrium Health remains committed to engaging with and attracting top talent. We encourage interested candidates to proactively connect with us by joining one of our established talent communities. Moreover, we will continue hosting in-person and virtual events, offering unique platforms for potential candidates to interact with Atrium Health representatives, learn about our career paths, and gain a deeper understanding of our mission and values.

Winston Salem, NC, United States
Job ID: 151687
Job Family: Clerical Support
Status: Full Time
Shift: Day
Detailed Shift and Schedule: Mostly Remote
Job Type: Regular
Department Name: 12531088941604-Patient Access - Ambulatory

Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in as timely a manner as possible. Responsible for accurate and complete messaging regarding appointments or requested information. Requires excellence in customer service and telephone etiquette. A regionalized supervisor will be available in the event of escalation of issues that are outside of the PSC's knowledge base.

Education/Experience:

• High school diploma or GED equivalent with one year office or clerical work experience in a direct customer service role.
• Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required.
• Medical terminology preferred. Bilingual in Spanish preferred.

Licensure, Certification, and/or Registration:

• Satisfactory score on a departmental data entry test required.

Essential Functions:

• Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.
• Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.
• Coordinates with co-workers to accomplish departmental work assignments. Strives to meet or exceed target for abandoned call rates.
• Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with ambulatory clinical departments.
• Ensures coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation.
• Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions.
• Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.
• Performs other position related duties as assigned.

Skills/Qualifications:

• Excellent oral and written communication skills
• Ability to perform multiple tasks simultaneously
• Demonstrates ability to resolve consumer problems under stressful conditions
• Ability to stay positive in demanding situations
• Ability to develop and maintain professional, service oriented relationships with patients, physicians, co-workers and supervisors