Patient Service Coordinator

Children's Minnesota; Minneapolis (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Children’s Minnesota in Minnesota seeks a patient services coordinator (PSC) to deliver exceptional service to families, staff and providers, in person and by phone. You will promote a positive patient experience by answering questions promptly and accurately and by ensuring smooth registration and check-in.

The role supports patient care in clinics and provides administrative and technical support to the clinical area.

Qualifications

• High school diploma or equivalent required.
• Post secondary education preferred.
• One year of customer service experience required.
• Knowledge of medical insurance preferred.

Responsibilities

• Register and check-in patients in a courteous, accurate manner.
• Obtain complete patient demographics, financial information, and consents.
• Provide administrative support to clinicians and clinics.
• Serve as the clinics' technology resource and support staff.

Skills

Customer service

Microsoft Word

Excel

Communication

Teamwork

Front desk operations

HIPAA compliance

Attendance reliability

Problem solving

Multitasking

Education

High school diploma or equivalent

Post secondary education preferred

Tools

Hospital technology systems

Medical office software

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not‑for‑profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free‑standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not‑for‑profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free‑standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

The Psychiatric and Psychological departments provide services on both the Minneapolis and St. Paul campuses, with limited services at Woodwinds in Woodbury and Children’s West in Minnetonka. Specific services include individual and family therapy, psychological assessment, neuropsychological assessment, and psychiatric evaluation and medication management (Available to children who are already patients of Children’s mental health, pediatric, or subspecialty clinics.).

Position Summary

The patient services coordinator (PSC) is a pivotal front‑line individual who provides exemplary customer service to families, staff and providers, both in‑person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check‑in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource.

License/Certification/Registration required? No

Education

• High school diploma or equivalent required
• Post secondary education preferred

Experience

• One year of customer service experience required
• One year of medical office setting experience preferred
• Knowledge of medical insurance preferred

Knowledge/Skills/Abilities

• Exceptional customer service skills
• Strong computer skills such as Microsoft word, excel or hospital technology systems
• Communicate and interact in respectful and professional manner
• Contribute to positive clinic team work environment
• Ability to perform front desk clinic functions
• HIPAA knowledge and ability to handle confidential information
• Demonstrate prompt and reliable attendance
• Apply logical thinking to problem solve
• Ability to multi‑task in a fast‑paced work environment

Physical Demands

Please click here to view the Physical Demands

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full‑time employment (40 standard hrs per week). Annual salaries for part‑time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full‑time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on‑call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.