Patient Service Coordinator

MedStar Health’s Washington Hospital Center; Clinton (MD); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Health in Washington, D.C. is seeking a patient access specialist to greet patients, register them, schedule appointments, collect co-pays, and process time-of-service payments. You will verify demographics and insurance and provide follow-up requisitions, while maintaining accurate records.

You will route calls, triage telephone inquiries, and support efficient patient flow across the department. The role requires strong communication, medical terminology knowledge, and the ability to

Qualifications

• High School Diploma or GED required.
• One year of education may substitute for one year of work experience.
• Healthcare customer service experience preferred; IDX/GE Centricity knowledge preferred.
• CPR certification within 90 days may be required.

Responsibilities

• Greets patients and coordinates efficient flow through the practice or department.
• Registers patients, verifies insurance, and explains patient financial responsibilities.
• Schedules appointments and processing tests requisitions as applicable.
• Answers phones, triages calls, and prioritizes messages.
• Prepares and updates forms and records; scans and indexes records.
• Contacts patients regarding missed appointments and tracks no-shows.
• Performs checkout with timely patient charges and data entry.
• Supports new technology and quality improvement initiatives.
• Collaborates with providers and staff to ensure a positive patient experience.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Prioritization under pressure

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

About the Job

General Summary of Position

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
• Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
• Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
• Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
• Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
• Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.