Patient Service Coordinator

United Surgical Partners International, Inc; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and AD&D coverage

Disability coverage

FSAs and HSAs

401(k) retirement plan

Paid holidays and vacation

Job summary

USPI Hyde Park Surgery Center in Austin, TX is seeking a motivated Patient Service Coordinator. This full-time role requires weekday availability with early mornings, and occasionally 12-hour shifts based on the surgical schedule.

The incumbent will open the facility on surgery days and support patient services, medical records, estimates and documentation. This fast-paced ambulatory setting emphasizes quality, performance and patient satisfaction, with benefits including medical/dental/vision

Qualifications

• High school diploma or GED.
• 2–3 years of hospital or medical office experience.
• Knowledge of The Joint Commission Standards.
• Ability to manage time in a high-paced environment.
• Professional appearance and communication skills.
• Ability to verify insurance and collect payments.
• Strong problem solving and decision-making skills.

Responsibilities

• Interact with patients and families, doctors and staff in a fast-paced ambulatory setting.
• Open facility on surgery days; shifts start early morning and may include extended hours.
• Perform medical records work, procedure estimates, chart development and documentation.
• Coordinate with physician offices to obtain required documentation for procedures.
• Manage records database and support overall center operations.

Skills

Customer service

Time management

Communication

Detail oriented

Problem solving

Phone etiquette

Professional appearance

Education

High school diploma or GED

Job description

USPI Hyde Park Surgery Center, is seeking a motivated Patient Service Coordinator to join our team. We have 3 OR rooms. We perform outpatient surgical procedures in ENT, Orthopedic, Pain Management, Spine. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.

Please note the schedule for this position has fluctuating hours depending on surgery schedule, with an arrival time as early as 4:15am-5:30am and some days may require 12 hours shifts

Job Description

The Patient Service Coordinator will interact with patients and their families, doctors, fellow employees and vendors. This is a fast-paced environment that is driven to reach the highest quality, performance and patient satisfaction outcomes. This is a full-time position but requires flexibility in the day-to-day schedule. The Patient Services Coordinator opens the facility on surgery days, so the majority of the shifts will start early morning. With the fluid and seasonal surgical schedule, shift hours and requirements will vary. We are a small facility, where everyone works together to achieve the common goal. Duties outside of reception and patient services include, but are not limited to: medical records, procedure estimates, chart development and preparation, working with physician’s offices to obtain required documentation for procedures, and records database management.

What We Offer

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

#USP-123

Required Skills

• High school diploma or GED
• Minimum 2-3 years of hospital or medical office experience.
• Knowledge of The Joint Commission Standards
• Ability to use time wisely in preparing work areas to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision-making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.