Receptionist

United Surgical Partners International, Inc; The Woodlands (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

United Surgical Partners International, Inc. is seeking a motivated PRN Receptionist to join USPI Memorial Hermann Surgery Center Pinecroft in The Woodlands, TX. The role supports scheduling, insurance verification, financial counseling, and patient communications with a focus on exceptional customer service.

Position requires weekdays only with no holidays, weekends, or on-call. Some early mornings and late evenings may be required; schedule may change with the surgical flow of the day.

Qualifications

• High school diploma or equivalent.
• Minimum 2-4 years of hospital or medical office experience required.
• Bilingual is a plus.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Must be able to multi-task.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Responsibilities

• Verifies insurance prior to patient’s arrival, to include Add On's and Direct Admits
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician if needed for Authorization.
• Calculating and Informing patients of amount due
• Out-bound collection calls to patients regarding their medical invoice/bill and setting up payment plans.
• Other duties as assigned

Skills

Phone etiquette

Customer service

Multi-tasking

Medical terminology

Verbal + non-verbal communication

Bilingual (nice to have)

Education

High school diploma or equivalent

Job description

USPI Memorial Hermann Surgery Center Pinecroft is seeking a motivated PRN Receptionist to join our team. We have 6 OR rooms and 2 treatment rooms. We perform outpatient surgical procedures in General, GI, ENT, Neurosurgery, Orthopedic, Pain, Plastic, Podiatry, Spine, Urology. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.

Job Summary

Under the direction of the Business Office Manager, the Receptionist/Business Office Float is responsible for covering any aspect of the business office necessary. Many duties include scheduling, insurance verification, financial counseling, patient calls and chart building. Successful candidate will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Duties and Responsibilities

• Verifies insurance prior to patient’s arrival, to include Add On's and Direct Admits
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician if needed for Authorization.
• Calculating and Informing patients of amount due
• Communicating with the Dr. office’s
• Ensures all required forms are placed in designated areas of the patient’s chart
• Daily preparation of charts for next day’s surgeries within required deadline
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Other duties as assigned

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first‑class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

#USP-123

# LI-CM1

Qualifications

• High school diploma or equivalent
• Minimum 2-4 years of hospital or medical office experience required
• Bilingual is a plus
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Must be able to multi-task.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.