Lab Services Coordinator

Novant Health; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay with shift different

Medical, dental, and vision insurance

Paid time off

Retirement plan with matching

Tuition reimbursement and CEU support

Job summary

Novant Health is seeking a Lab Services Coordinator to develop, implement, and maintain regulatory compliance (COLA, JCAHO, CLIA) for waived and non-waived testing in physician office labs. You will coordinate daily operations, support staffing, training, and quality assurance across Greater Charlotte markets.

The role requires leadership in regulatory standards (CLIA, CAP), strong organizational skills, and travel to clinics with occasional cross-market travel.

Qualifications

• Associate degree required.
• Five years of clinical laboratory experience required.
• Experience in physician office setting with laboratory regulatory requirements preferred.
• MLT licensure (ASCP or equivalent) required.

Responsibilities

• Coordinate and support daily laboratory operations and workflow efficiency.
• Partner with lab leadership to maintain high standards of quality and performance.
• Serve as a key resource for process coordination and operational communication.
• Support staffing coordination, scheduling, and departmental organization.
• Assist with documentation, reporting, and operational oversight.
• Promote a collaborative, patient-centered laboratory culture.
• Communicate effectively with caregivers and external laboratories.

Skills

Clinical coordination

Regulatory compliance

Quality assurance

Organizational skills

Communication

Education

Associate degree

Tools

MS Word

MS Excel

Job description

What We Offer

Location: Charlotte, NC | Providence Plaza Building

Department: Non-Acute Admin

Shift: Full-time | Monday- Friday | 8am - 5pm

Work from home and travel to clinics in Greater Charlotte Market

* Must have ASCP, AMT or equivalent certification

* Valid drivers license required

Our Laboratory Coordinator is responsible for the development, implementation, and maintenance of regulatory compliance needs (COLA, JCAHO, CLIA) for waived and non-waived laboratory testing within NHMG Physician Office labs. Participates in problem solving, training, competency documentation. Acts as a liaison between reference labs, internal billing/coding and compliance to address billing/coding issues. Participates in quality assurance activities and monitors quality controls. Serves as a resource for NMG physician offices. Travel to clinics within the Greater Charlotte market, with occasional travel across markets required.

Experience & Expertise:

• Proven experience as a Clinical Technical Coordinator (or equivalent laboratory leadership/support role)
• Strong familiarity with laboratory regulatory and accreditation standards, including:
• CLIA (Clinical Laboratory Improvement Amendments)
• CAP (College of American Pathologists)
• Applicable accreditation and compliance guidelines
• Solid understanding of laboratory quality practices and compliance expectations
• Ability to interpret and apply lab policies, procedures, and standards
• Exceptional organizational skills and attention to detail

Why Novant Health?

• Collaborative teams where your voice is heard and respected

• Opportunities for career advancement, mentoring, and specialty training

• A mission-driven culture focused on whole-person care for both patients and team members

Benefits & Perks:

• Competitive pay with shift differentials

• Comprehensive medical, dental, and vision insurance

• Paid time off, wellness programs, and mental health support
• Retirement savings with matching contributions
• Career pathways, tuition reimbursement, and CEU support

Novant Health – Remarkable Careers. Remarkable Care.

What You'll Do

As a Lab Services Coordinator, you help ensure laboratory operations remain efficient, compliant, and aligned with best practices. Your expertise directly supports caregivers, diagnostic accuracy, and patient outcomes.

• Coordinate and support daily laboratory operations and workflow efficiency
• Partner with lab leadership to maintain high standards of quality and performance
• Serve as a key resource for process coordination and operational communication
• Support staffing coordination, scheduling, and departmental organization
• Assist with documentation, reporting, and operational oversight
• Promote a collaborative, patient-centered laboratory culture
• Strong communication and problem-solving abilities
• Ability to prioritize and coordinate in a fast-paced clinical setting
• Professional presence with a collaborative mindset
• Commitment to accuracy, quality, and patient safety
• Dedication to supporting high-performing laboratory teams

What We're Looking For

• Education: 2 Year / Associate Degree, required. Five years, required. Clinical laboratory experience in waived or non-waived testing. Experience in the physician office setting with experience in laboratory regulatory requirements, preferred.
• Licensure/Certification: MLT from ASCP or equivalent, required.
• Additional Skills Required:
  • Has knowledge and skills necessary to modify care according to patient(s)' age.
  • Self-directed, able to prioritize quickly.
  • Thorough ability to coordinate simultaneous job functions and to be flexible in response to fluctuating workloads.
  • Thorough knowledge and technical expertise in order to evaluate workload efficiency and accuracy.
  • Possess knowledge of skills necessary to operate all equipment as well as how to interpret and perform procedures in order to train staff.
  • Thorough ability to communicate effectively and professionally, via telephone, LIS and verbally in small and large groups.
  • Thorough knowledge of CLIA and other regulatory agency guidelines as well as other federal and state regulations (i.e. Medicare, HIPAA) related to laboratory operation.
  • Computer skills to include basic knowledge of Word and Excel.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

181828