Patient Service Center Technician I

Novant Health; Wilmington (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

Novant Health is seeking a Lab Team Member to support pre-analytical collection and processing of specimens, including patient demographics and lab orders. The role includes EKGs as needed, specimen validation, and timely transport to the testing laboratory.

The position requires a High School Diploma or GED, 1 year of related experience, and certification in PBT/MLA within 12 months. CMA/CNA are preferred, with strong communication and confidentiality skills essential.

Qualifications

• Education: High School Diploma or GED, required.
• 1 year of relevant healthcare or customer service experience preferred.
• PBT or MLA (ASCP, ASPT, AMT, NHA) certification must be obtained within 12 months of hire.
• CMA, preferred. CNA, preferred.
• Knowledge of medical terminology and computer systems to support billing and communications.
• Ability to travel to multiple facilities as needed.

Responsibilities

• Pre-analytical collection and processing of lab specimens, including registration and verification.
• Gather and process patient demographic and financial information, plus lab order verification and placement.
• Perform EKGs as appropriate in NH Laboratory Patient Service Centers.
• Validate and process specimens delivered by patients and clients for timely transport to the lab.
• Cross training required across multiple access points; assist in orientation and training of others.

Skills

Medical terminology

Computer skills

Communication skills

Interpersonal skills

Confidentiality

Teamwork

Customer service

Travel flexibility

Education

High School Diploma or GED

PBT or MLA certification

CMA certification

CNA certification

Job description

What We Offer

Team member is responsible for pre-analytical collection and processing of laboratory specimens, to include registration and verification activities. Team member is responsible for gathering and processing patient demographic and financial information, as well as lab order verification and placement. Team member performs EKGs as appropriate in the NH Laboratory Patient Service Centers. Team member validates and processes specimens delivered by both patients and clients, facilitating timely and appropriate specimen preparation for transport to the testing laboratory. Cross training required in multiple access points. Team member must be able to make decisions and solve problems. Team member will assist in the evaluation of new/modified techniques when required. They will advise and assist in the orientation and training of other personnel on equipment and software, as necessary.

What You'll Do

• Education: High School Diploma or GED, required.


• Experience: 1 year of relevant experience in a related healthcare or customer service setting, preferred.


• Licensure/Certification: PBT or MLA (ASCP, ASPT, AMT, NHA) (Phlebotomy/Medical Laboratory Assistant certification must be obtained within 12 months of hire. Failure to do so will result in termination of employment.), required. CMA, preferred. CNA, preferred.


• Additional Skills (required): Knowledge of current medical terminology to perform full range of laboratory tasks and communicate with medical staff regarding laboratory procedures. Sufficient knowledge of terminology and computer skills to interact with Novant Health's broader patient access team to ensure accurate billing procedures. Skill in anticipating and reacting calmly to emergency situations; skill in organizing and prioritizing work in a stressful environment with changing priorities. Skill in establishing and maintaining effective working relationships with patients, medical staff, hospital staff, and the public. Ability to follow written protocols. Ability to work both independently and as a team. Ability to maintain confidentiality. Excellent interpersonal and communication skills; competency in customer relation skills. Must be able to interact with individuals of all cultures and levels of authority. Ability to travel to multiple facilities as needed.

What We're Looking For

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

184338