Patient Service Technician II: Phlebotomy & Lab Support

UnitedHealth Group; Houston (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401(k) contribution

Job summary

Kelsey-Seybold Clinic, part of the Optum family of businesses, is hiring a Patient Service Technician at one of our Houston locations. You will perform venipunctures, finger sticks, and waived tests, while maintaining accurate records and following safety guidelines.

We value strong customer service, English proficiency, and experience with lab equipment. A High School Diploma and BLS are required, with skill validation within 90 days of hire and ongoing training provided.

Qualifications

• High school diploma or equivalent required.
• BLS certification required within 30 days.
• KSC review/skill validation within 90 days of hire.
• 2+ years phlebotomy or 3+ years direct related experience with waived testing.
• Experience with Windows-based computers.
• Proven ability to speak, write and understand English.
• Proven ability to use related equipment and provide good customer service.

Responsibilities

• Perform pediatric and adult venipunctures, finger sticks, heel sticks as ordered by the provider.
• Perform CLIA waived tests with minimal supervision as described in procedures.
• Maintain accurate laboratory records for inspections and audits.
• Perform quality controls and participate in proficiency testing as required.
• Maintain lab instruments per manufacturer guidelines and safety rules.

Skills

Phlebotomy

Customer service

English proficiency

Windows-based software

Lab equipment handling

Education

High School Diploma or equivalent

BLS certification

Phlebotomy program completion

Tools

EPIC EMR

Laboratory equipment

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

The Patient Service Technician (PST) will:

• Perform pediatric and adult venipunctures, finger sticks, heel sticks, and other collection services as ordered by the provider
• Perform CLIA waived testing (i.e. urine dip, pregnancy tests, finger stick blood glucose levels, fecal occult blood tests, rapid influenza tests, finger stick PT/INR, monospots, sed rates, rapid streps) as described in the laboratory procedure manual with minimal/no supervision
• Maintain accurate laboratory records and make available for inspections /audits by Lab Supervisor, Lab Director, Lab Consultant and CLIA Surveyors
• Perform necessary quality controls; participate in proficiency testing program as required
• Maintain lab instruments as indicated by manufacturer recommendations and will follow all safety guidelines in effect
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or equivalent from an accredited school
• Must obtain BLS within 30 days of employment
• Those hired into this position must complete the KSC review/skill validation program within 90 days of hire
• 2+ years of experience required if completion of an accredited Phlebotomy Program OR 3+ years of directly related experience as a phlebotomist in a patient service center, clinic, or hospital setting with 1+ years of waived testing and specimen processing experience in clinical setting
• Experience with computers and Windows-based software
• Proven ability to speak, write and understand English
• Proven ability to use related equipment
• Proven ability to practice good customer service principles and practices
  

Preferred Qualifications:

• Certified Phlebotomist and Certified/Registered Medical Assistant
• Member of an accredited phlebotomy National organization
• Prior EPIC experience
• Knowledge of electronic medical record systems
• Bi-lingual
• Ability to use Microsoft software applications including Word and Excel
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidatesare required topass a drug test before beginning employment.