Patient Service Associate - NCEENT of North Durham

Duke University; Durham (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Commitment Bonus

Job summary

Duke Health is seeking a Patient Service Associate at NCEENT of North Durham to coordinate daily clinic operations, assist with patient check-in/out, schedule appointments, manage referrals, and handle cash posting.

The role emphasizes accuracy, HIPAA compliance, courteous patient service, and collaboration with physicians and staff to ensure smooth patient flow and high-quality care at our Durham clinic.

Qualifications

• High school education or equivalent required.
• Minimum of one year of work experience in direct patient service.
• Strong organizational and multitasking abilities.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and required documents.
• Check-in and check-out patients; verify demographics and collect copays.
• Schedule appointments and coordinate referrals and ancillary procedures.
• Answer calls and relay messages to clinicians and staff.

Job description

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Patient Service Associate - NCEENT of North Durham

Work Arrangement:

Requisition Number: 275956

Regular or Temporary: Regular

Location:

Durham, NC, US, 27704

Date: Oct 12, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonusfor qualifying candidates!

JOB LOCATION

NCEENT of North Durham - 4102 North Roxboro Street

JOB SUMMARY

We are seeking aPatient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

JOB DUTIES AND RESPONSIBILITIES

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Review insurance, copay amounts, prepayments, prepare HIPAA, COA documents for encounters.'
• Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents.
• Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Schedule testing and any ancillary procedures.
• Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards, respond to message timely.

JOB ELIGIBILITY REQUIREMENTS

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.

Basic PC and data entry skills.

Knowledge of medical terminology and telephone etiquette.

Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market:

Durham

Nearest Secondary Market:

Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.