Patient Service Associate - Multi Speciality (per diem)

Albany Medical Center; Village of Ballston Spa (NY); On-site; USD 40,000 - 53,000; Part time

Job summary

Join a leading healthcare provider in New York’s Capital Region as a Per Diem staff member! This role is vital in ensuring a smooth registration and scheduling process for patients, enhancing their experience in a dynamic medical environment. You will be part of a dedicated team that values patient care and safety, working to support the clinical workflow across multiple locations. This innovative firm offers a supportive workplace where your contributions will make a real difference in the lives of patients and their families. If you thrive in a fast-paced setting and are passionate about healthcare, this opportunity is perfect for you.

Benefits

Health Insurance

Flexible Schedule

Paid Time Off

Retirement Plans

Employee Discounts

Qualifications

• High School Diploma required; 2-3 years office experience preferred.
• Experience with electronic health records and Microsoft Office is a plus.

Responsibilities

• Manage registration and scheduling for complex patients.
• Update system with patient information and discuss financial obligations.

Skills

Customer Service Skills

Time Management

Multi-tasking

Problem Solving

Teamwork

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record

Microsoft Office

Job description

Locations: 6 Medical Park Drive Ballston Spa, NY 12020, 377 Church Street Saratoga Springs, NY 12866

Time Type: Part time

Posted On: Posted 13 Days Ago

Job Requisition ID: 63698

Department/Unit: Latham Multispecialty

Work Shift: Per Diem (United States of America)

Salary Range: $40,495.10 - $52,643.64

This is a Per Diem position to assist in coverage for the Albany Medical Center Saratoga, Malta, and Clifton Park Multispecialty Offices.

Essential Duties and Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work/school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

About Us

Albany Med is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees.

Albany Med offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including:

Anchored in the state’s historic capital city, Albany Med offers a full range outpatient and inpatient care and is home to the region’s largest hospital, only Level 1 trauma center, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College.

Albany Med partners with Columbia Memorial Health, Saratoga Hospital and Glens Falls Hospital to form the Albany Med Health System, serving more than three million people over 25 counties.