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Patient Service Associate - Multi Speciality (per diem)

Albany Medical Center

City of Saratoga Springs (NY)

On-site

USD 40,000 - 53,000

Full time

30+ days ago

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Job summary

Join a forward-thinking healthcare provider as a Per Diem registration specialist, where you will play a crucial role in ensuring a smooth patient experience. This position involves managing the registration and scheduling processes for patients, updating essential information, and providing excellent customer service in a busy medical environment. You will be part of a dedicated team committed to patient safety and care excellence, making a significant impact on the community's health. If you thrive in a dynamic setting and are passionate about helping others, this opportunity is perfect for you.

Qualifications

2-3 years office experience or one year in a medical practice preferred.
Ability to multi-task in a high patient volume unit.

Responsibilities

Responsible for registration and scheduling process for complex patients.
Discuss financial obligations and regulatory forms with patients.

Skills

Customer Service Skills

Time Management

Problem Solving

Multi-tasking

Teamwork

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record System

Microsoft Office

Department/Unit:

Latham Multispecialty

Work Shift:

Per Diem (United States of America)

Salary Range:

$40,495.10 - $52,643.64

This is a Per Diem position to assist in coverage for the Albany Medical Center Saratoga, Malta, and Clifton Park Multispecialty Offices.

Essential Duties and Responsibilities

Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.

Qualifications

High School Diploma/G.E.D. - required
2-3 years office experience or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Physical Demands