Patient Service Associate - GI

Albany Medical College; City of Albany, Northern (NY, KY); Hybrid; USD 46,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Job summary

Albany Medical Center is seeking an administrative support professional to handle patient registration, insurance updates, and appointment scheduling within the HBD - Medicine Gastroenterology unit. You will coordinate visits, maintain patient records in the EMR, and ensure compliance with payer requirements and regulatory standards.

The role emphasizes excellent customer service, multi-tasking in a busy clinic, and teamwork to support clinical workflow and patient safety.

Qualifications

• High School Diploma or GED required; 2–3 years office experience preferred.
• Experience with an electronic health record and Microsoft Office a plus.
• Excellent customer service skills; ability to multitask in a high-volume unit.
• Good judgment and problem-solving; strong teamwork skills.

Responsibilities

• Register patients, update insurance information, schedule visits, and coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration and scan functionality.
• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty assigned.
• Schedule follow-up appointments, referrals and prior authorization for patient schedule visits as needed.

Skills

Customer service

Multitasking

Time management

Communication

Education

High School Diploma/G.E.D.

Job description

Department/Unit: HBD - Medicine Gastroenterology. Work Shift: Day (United States of America). Salary Range: $46,215.00 - $60,080.00.

Job Responsibilities

• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
• Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.

Essential Duties and Responsibilities

Responsible for registration and scheduling process for complex patients. Responsible for updating the system with registration, scheduling and insurance information. Prepares patient disability and out of work / school paperwork. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understands the practice and hospital strategic plan. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Exemplify Albany Med CARES guiding principles. Is a champion to ensure an optimal patient experience. Understands and promotes patient and employee safety as our top priority. Promotes a safe environment and promptly reports issues. Understands patient safety goals.

Qualifications

High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escalation issues as needed. Strong teamwork skills and work ethic.

Physical Demands

• Standing
• Occasionally Walking
• Occasionally Sitting
• Constantly Lifting
• Rarely Carrying
• Rarely Pushing
• Rarely Pulling
• Rarely Climbing
• Rarely Balancing
• Rarely Stooping
• Rarely Kneeling
• Rarely Crouching
• Rarely Crawling
• Rarely Reaching
• Rarely Handling
• Occasionally Grasping
• Occasionally Feeling
• Rarely Talking
• Constantly Hearing
• Constantly Repetitive Motions
• Frequently Eye/Hand/Foot Coordination

Working Conditions

• Extreme cold
• Rarely Extreme heat
• Rarely Humidity
• Rarely Wet
• Rarely Noise
• Occasionally Hazards
• Rarely Temperature Change
• Rarely Atmospheric Conditions
• Rarely Vibration

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital.

Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.