Patient Service Associate

Albany Med Health System; City of Albany (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center seeks a patient registration specialist for the HBD - Medicine Gastroenterology department. The role requires registering patients, updating insurance, scheduling visits, and supporting the clinical workflow using the EMR.

The position requires a High School diploma or GED and 2–3 years of office experience in a medical setting. Strong customer service, multitasking and time management skills are essential.

Qualifications

• High School Diploma or GED is required.
• 2-3 years of office experience or related experience in a medical practice preferred.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service skills and the ability to multi-task in a high patient-volume unit.

Responsibilities

• Register patients, update insurance information, schedule visits, and coordinate patient appointments.
• Interact with a diverse patient population.
• Maintain patient records in the EMR and registration system.
• Be knowledgeable of payer requirements for referrals and authorizations within the specialty.
• Schedule follow-up appointments, referrals and prior authorizations as needed.
• Communicate professionally with providers, patients, care team, and insurance companies.

Skills

Customer service

Multi-tasking

Time management

Teamwork

Problem solving

Communication skills

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Department/Unit

HBD - Medicine Gastroenterology

Work Shift

Day (United States of America)

Salary Range

$46,215.00 - $60,080.00

Essential Duties and Responsibilities

• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
• Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.
• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their department's expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; elevate issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly

Repetitive Motions

• Repetitive Motions - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to a

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to a