Community Relations Representative

Smile Doctors; Roselle (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

3 weeks paid time off + holidays

Brace discounts for you and family

Job summary

Smile Doctors is seeking a Community Relations Representative in Illinois to build and nurture relationships with local dentists, schools, churches, and community organizations. You’ll collaborate with clinic teams to drive referrals, manage local marketing initiatives, and track results to grow patient intake.

You’ll participate in events, handle co-marketing efforts, and help maintain CRM data while supporting promotions for openings and campaigns.

Qualifications

• High School Diploma or equivalent.
• 1 year in B2B or field sales with a focus on referrals.
• Internal: Six months with Smile Doctors or affiliated practice.
• Proficiency in Microsoft Office and sales/CRM software.

Responsibilities

• Build and maintain relationships with dentists, healthcare professionals, schools, churches, and community organizations to foster referrals.
• Collaborate with clinic teams to drive referrals and new patient exams.
• Partner with sales/marketing leadership to create local marketing strategies and social media campaigns.
• Develop, manage, and track local marketing budgets while monitoring monthly spend.
• Host joint events and co-marketing initiatives to increase visibility and referrals.
• Participate in community events to boost brand awareness and referrals.
• Support clinics with events and promotional activities to attract new patients.
• Maintain CRM records of referral activity and event participation.
• Track performance metrics such as referrals and new patient exams.

Skills

Communication skills

Problem-solving

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Sales software

CRM software

Job description

Looking for a position that makes you smile?

We’re seeking a Community Relations Representative to join our growing team.

The Community Relations Representative is responsible for building strong relationships with dentists, community organizations, and local influencers to drive referrals to our orthodontic offices.

How you’ll make us better:

• Build and maintain lasting relationships with local dentists, dental offices, healthcare professionals, schools, churches, government agencies, and community businesses to foster a robust referral network for our practices
• Collaborate with clinic teams to drive referrals and new patient exams to directly impact net production revenue, supporting the overall growth of the practice while primarily targeting dental referrals
• Partner with the Regional Manager of Sales and Marketing to create and implement marketing strategies (including social media campaigns) that focus on driving patient referrals from local dental offices, schools, and community organizations
• Develop, manage, and track local marketing budgets for each team/location while holding teams accountable for their monthly spend
• Host joint events and co-marketing initiatives with local organizations to increase visibility and referrals
• Participate in community events, health fairs, school programs, and local initiatives to boost brand awareness and build connections with potential referring partners and community members
• Support clinics with grand openings, special events, and other promotional activities to strengthen ties with the community and attract new patients
• Manage local marketing campaigns with a focus on referral growth, tracking effectiveness and making data-driven adjustments to ensure success
• Monitor competitive trends in the local market, particularly in dentistry and community outreach, to keep our referral network thriving
• Input and maintain accurate and up-to-date records of referral activity, community engagement, and event participation in the CRM system
• Regularly track and report on individual performance metrics, including referrals and new patient exams, to ensure alignment with goals
• Assist clinics with marketing materials and promotional needs, ensuring they have the necessary branded items and advertising to create awareness in our local markets
• Distribute branded merchandise and manage inventory for maximum impact during community and professional events

Your special skills:

• Solid written and oral communication skills
• Solid problem-solving skills
• Solid organizational skills with the ability to balance multiple priorities

Prerequisites for success:

• High School Diploma or equivalent required
• External: One (1) year of experience in business-to-business sales, direct to consumer sales, field marketing, or a related field, with an emphasis on relationship-building and referral generation management required
• Internal: Six (6) months with Smile Doctors or affiliated practice
• Intermediate knowledge of Microsoft Office products and applications
• Intermediate knowledge of sales or business management software

We saved the best for last.

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salaryplus monthly bonus opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

Pay Range: $20.00 - $25.00

This is the perfect opportunity to grow with an expanding organization!