Patient Serv Coordintor - Non Clinical

UnitedHealth Group; Bellevue (WA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Stock purchase plan

401k contribution

Job summary

UnitedHealth Group is seeking a Patient Service Coordinator to support home health operations as a non-clinical liaison among patients, families, clinicians, and office staff. The role emphasizes scheduling, timely communication, and coordination to ensure quality patient care and operational efficiency.

The position offers an hourly wage and a comprehensive benefits package. Candidates with scheduling and administrative experience in healthcare, plus strong phone-based customer service, are

Qualifications

• High school diploma or GED equivalent.
• 1+ years of scheduling experience in a healthcare environment.
• 1+ years of administrative experience in a healthcare environment.
• Customer Service experience on phones.

Responsibilities

• Schedules patient assessments, Oasis visits and clinical visits.
• Schedules clinicians efficiently across geography and care needs.
• Coordinates communication between patients, caregivers, clinicians, and office staff.
• Receives and manages scheduling calls from patients and field staff.
• References clinical and performance issues to the clinical manager as needed.
• Maintains timely reporting and supports transfer of patients between centers.

Skills

Scheduling

Administrative tasks

Customer service on phones

Education

High school diploma or GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Patient Serv Coordintor - Non Clinical (2397311)

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Patient Service Coordinator (PSC), you will play a vital non-clinical role in supporting home health operations by serving as a liaison between patients, caregivers, clinicians, and office personnel. This position coordinates services, manages administrative processes, supports scheduling activities, and ensures accurate and timely communication to support quality patient care and operational efficiency.

Primary Responsibilities:

• Ensures patient assessment visits including all Oasis visits are scheduled and performed timely
• Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center
• Manages calls from patients and field staff related to scheduling issues
• Refers clinical and performance related issues to the clinical manager
• Monitors hospitalized patients, communicating and ensuring the team follows up as necessary
• Supports clinical manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, business development team and other office personnel
• Runs all applicable reports and responds to work flow taking appropriate actions
• Assists with internal or external transfer of patients between care centers and/or hospice services
• May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs
• Performs other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or GED equivalent

Preferred Qualifications:

• 1+ years of scheduling experience in a healthcare environment
• 1+ years of administrative experience in a healthcare environment
• Customer Service experience on phones

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.50 to $30.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.