Patient Scheduling Specialist - Float

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Health coverage

401(k) with employer match

Paid time off (PTO)

Tuition assistance

Childcare assistance

CME reimbursement

Job summary

CHAS Health is seeking a dedicated Scheduling Specialist to improve patient access and coordinate real-time in-clinic care. You will act as the first point of contact, schedule appointments, and support seamless patient flow across clinics.

The role emphasizes accurate communication, HIPAA adherence, and collaboration with care teams to enhance patient experience and scheduling efficiency.

Qualifications

• Education: High school diploma or equivalent; prior experience in a clinical setting and customer service preferred.
• Knowledge of HIPAA regulations and patient privacy practices is required.
• Strong communication, interpersonal, and problem-solving skills are essential.

Responsibilities

• Provides excellent customer service as the first point of contact for patients, determining caller needs, providing information about services, locations, providers, and access options.
• Schedules follow-up appointments and in-clinic scheduling to support continuity of care and patient experience.
• Performs proactive outreach to reschedule missed appointments and manages a patient waitlist.
• Schedules visits in alignment with provider preferences and guidelines, ensuring accurate visit types and interpreter needs.
• Monitors provider schedules and collaborates with care team to fill openings and adjust schedules.

Skills

Attention to detail

HIPAA knowledge

Customer service

Oral communication

Written communication

Compassion

Teamwork

Multi-tasking

Computer skills

Driver's license

Insurance

Education

High school diploma

Job description

Working Here | Experience Serving Your Community

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

Everyone Welcome

From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range:

$21.92 - $31.25

Check out our work perks here!

Competitive Compensation & Exceptional Benefits at CHAS Health

Join a workforce that values your expertise as much as your wellbeing! CHAS Health’s comprehensive compensation package* includes:

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  Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.

  
  


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  Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.

  
  


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  401(k) with up to 6% employer match for a retirement plan that invests in your future.

  
  


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  Work/life balance —enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.

  
  


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  Tuition assistance and student loan repayment —let CHAS Health pay for your education!

  
  


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  Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.

  
  


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  CME and license fee reimbursement —we’ve got you covered.

  
  

_ * Offered benefits dependent upon employee eligibility and criteria _

Job Description:

Purpose of Job: Improves the overall health of the communities we serve by delivering exceptional patient scheduling and supporting real‑time in-clinic care team coordination as follows:

Essential Duties and Responsibilities:

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  Provides excellent customer service as a first point of contact for patients, determining caller needs, managing calls appropriately, and delivering accurate information about services, locations, providers, and access options.

  
  


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  Schedules follow-up appointments before the patient leaves the clinic and, per our Team-Based Care model, provides in-room scheduling when appropriate to support continuity of care, scheduling accuracy, and enhanced patient experience.

  
  


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  Conducts proactive outreach to reschedule missed appointments and actively manages a patient waitlist to improve access.

  
  


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  Schedules visits in alignment with provider preferences and updated guidelines, ensuring accurate visit types, lengths, interpreter needs, and appropriate patient flow.

  
  


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  Monitors provider schedules for gaps, cancellations, and optimization opportunities and collaborates with onsite care team members to fill openings and adjust schedules based on workflow needs.

  
  


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  Develops and maintains expertise in clinic workflows, provider templates, and scheduling standards to support efficient operations.

  
  


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  Communicates appointment details clearly and ensures patient understanding of next steps.

  
  


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  Documents scheduling activity and patient communication actions in the electronic health record.

  
  


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  Supports scheduling and access-related quality improvement initiatives and updates scheduling practices in alignment with new guidelines or provider changes.

  
  


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  Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

  
  

Qualifications:

Education/Experience: High school diploma or equivalent required. Prior experience working in clinical setting strongly preferred. Prior customer service experience strongly preferred.

Skills: Attention to detail required. Knowledge of HIPAA regulations required. Excellent customer service skills required. Strong oral and written communications skills required. Compassion for patients required. Ability to function well in team environment required. Ability to multi-task in fast-paced work environment, with ability to anticipate future needs, required. Computer skills required. Valid drivers’ license and insurance required. Commitment to supporting a safe and respectful environment is required.

Physical Demands:
Must be able to move around the facility between one-third and two-thirds of the day, as well as sit or stand at a workstation and in patient rooms. Using hands occurs over two-thirds of the day, while reaching with arms occurs less than one-third of the day. Communicating in person with patients and staff in clinical settings is required over two-thirds of the day, while climbing, stooping, or crawling is minimal. Lifting up to 10 lbs. occurs about half the time, while up to and above 25 lbs. occurs only occasionally. Must be able to travel between clinic sites to meet coverage needed and move about patient care areas.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our core values are our foundation, the guiding sense of direction for our organization:

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  Social Responsibility

  
  


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  Patient-Centered

  
  


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  Entrepreneurship

  
  


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  Respect for Human Dignity

  
  


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  Commitment to Continuous Quality Improvement

  
  


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  Fun

  
  

CHAS Health | Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.