Front Office

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Comprehensive health coverage

401(k) with match

PTO (six weeks)

Tuition assistance

Student loan repayment

CME and license fee reimbursement

Job summary

CHAS Health is seeking a friendly front desk receptionist to support patient flow at our Spokane clinics. You will greet patients, verify information, collect co-pays, and schedule appointments in line with clinic guidelines.

You will also handle cash reconciliation, enter demographics into the EHR, and ensure accurate intake forms for processing. The role emphasizes patient confidentiality, respectful service, and teamwork to support CHAS Health's mission of community health.

Qualifications

• High school diploma or equivalent required; additional schooling/training preferred.
• Customer service and multi-line telephone experience preferred.

Responsibilities

• Greet patients on arrival, verify appointment time, insurance and information, collect co-pays.
• Schedule patient appointments per guidelines to meet productivity targets.
• Reconcile daily receipts/petty cash.
• Enter patient demographics into the EHR system.
• Ensure intake forms are complete and accurate before forwarding.
• Answer calls, take messages, or refer to appropriate staff.
• Schedule translators as needed.
• Maintain patient confidentiality and a respectful environment.

Skills

Customer service

Multi-line telephone

Basic math

Clear communication

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Working Here | Experience Serving Your Community If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

Competitive Compensation & Exceptional Benefits at CHAS Health

Compensation Range: $21.92 - $31.25

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education! Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

*Offered benefits dependent upon employee eligibility and criteria

Job Description

Purpose of Job: Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties as follows:

Essential Duties and Responsibilities

• Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co-pay.
• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.
• Reconciles daily receipts/petty cash.
• Takes patient demographics over the phone & entries into electronic health records system (EHR).
• Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing.
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
• Schedules translators as needed.
• Treats patients with highest respect in all functions of job and maintains patient confidentiality.
• Monitors patient waiting rooms for cleanliness and security.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

• Education/Experience: High school diploma or equivalent required. Applicable additional schooling and/or formal training preferred. Customer service and multi-line telephone experience preferred.
• Skills: Computer skills required. Ability to spell accurately. Able to clearly communicate information to patients and gather information from patients. Must have basic math skills to calculate patient payments. Commitment to supporting a safe, respectful, equitable, and inclusive environment required.

Physical Demands

Front Office staff are required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Core Values

• Social Responsibility
• Patient-Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.