Patient Scheduling Specialist

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 34,000 - 44,000; Full time

Job summary

The Christ Hospital Health Network seeks an energetic front desk administrator to manage daily patient and physician scheduling using the Practice Management system, order labs and arrange procedures. You will verify insurance, collect co-pays and maintain EMR documentation.

Responsibilities include handling calls, greeting patients, updating records, and supporting front desk operations with accuracy and confidentiality.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service experience; medical office scheduling preferred.
• Proficient with Microsoft Outlook, Word and Excel.
• Knowledge of health insurance coverage and HIPAA privacy requirements.
• Ability to multi-task and maintain confidentiality.
• Excellent verbal and written communication skills.

Responsibilities

• Answers telephone and directs calls to appropriate staff; handles messages.
• Greets visitors, checks in/out patients and handles insurance paperwork.
• Maintains cash drawer, logs co-pays and reconciles balances.
• Verifies referrals and performs pre-certifications; manages EMR queues.
• Orders office supplies and maintains front desk cleanliness.
• All other clerical duties as assigned.

Skills

Customer service

Multi-tasking

HIPAA compliance

EMR / Practice Management

Outlook / Word / Excel

Education

High school diploma or equivalent

Job description

The Christ Hospital Health Network seeks an energetic front desk administrator to manage daily patient and physician scheduling using the Practice Management system, order labs and arrange procedures. You will verify insurance, collect co-pays and maintain EMR documentation.

Responsibilities include handling calls, greeting patients, updating records, and supporting front desk operations with accuracy and confidentiality.