Patient Scheduling Representative

2200 The Winifred Masterson Burke Rehabilitation Hospital; United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Generous paid time off

403B retirement plan with matching

Job summary

Burke Rehabilitation Hospital in White Plains, NY is seeking an outpatient scheduling clerk to obtain and verify patient information and coordinate daily scheduling.

You will review referrals, contact physicians and patients, verify insurance and pre-authorizations, and maintain accurate therapy schedules while supporting coordination with Finance.

Qualifications

• Excellent verbal and interpersonal skills.
• Knowledge of medical terminology helpful.

Responsibilities

• Reviews referrals for completeness to process referral per policy.
• Contacts physician offices to obtain additional information.
• Contact patients to obtain demographic and insurance information.
• Verify insurance coverage via eligibility system to determine benefits.
• Contact insurance carriers or electronic eligibility to obtain benefits information.
• Obtain initial pre-authorization/pre-admission requirements of insurance carriers.
• Notify patients if carrier has not pre-authorized OPD services and explain Burke payment policies.
• Schedule and reschedule appointments and maintain accurate daily schedule of therapy patients.
• Distribute therapy schedules to appropriate departments.
• Serve as liaison between Finance and ancillary departments regarding therapy scheduling.
• Submit referral to OPD Charge Nurse for review.
• Provide offsite clerical support as needed.
• Perform other duties as assigned by Management.
• Practice Universal Precautions.
• Demonstrate ability to communicate with pediatric, adolescent, young adult and geriatric patients and visitors.

Skills

Verbal communication

Interpersonal skills

Medical terminology knowledge

Education

High School diploma

Clerical experience in a clinical environment

Medical terminology knowledge

Job description

City/State: White Plains, New York Department: Admitting Scheduling Outpatient Work Shift: Day Work Days: MON-FRI Scheduled Hours: 7:30 AM-3:30 PM Scheduled Daily Hours: 7 HOURS Hourly Rate/Range: $26.4942 -$28.9028 Sign-On Bonus: n/a For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

JOB SUMMARY:

Obtains and verifies information with patients and coordinates daily scheduling of patients.

WORK PERFORMED:

• 1. Reviews the referrals for completeness of information necessary to process referral as per policy and procedure set by Management.
• 2. Contacts physician offices to obtain additional information on patient, if necessary.
• 3. Responsible for contacting patients to obtain demographic and insurance information.
• 4. Responsible for verifying insurance coverage via eligibility computer system to determine available benefits.
• 5. Responsible for contacting via telephone insurance carriers or electronic eligibility to obtain necessary insurance benefits information.
• 6. Responsible for INITIAL pre-authorization/pre-admission requirements of insurance carriers prior to the start of care.
• 7. Responsible for notifying patients if their carrier has not pre-authorized OPD services and advising patient of Burke payment policies.
• 8. Responsible for scheduling and rescheduling appointments and maintaining an accurate daily schedule of all therapy patients.
• 9. Responsible for the distribution of the therapy schedules to the appropriate departments.
• 10. Responsible for and acts as a liaison between the Finance Department and the ancillary departments regarding all therapy scheduling.
• 11. Responsible for submitting the referral to the OPD Charge Nurse for review.
• 12. Responsible for offsite clerical support as the need arises.
• 13. Performs any other duty at the request of Management,
• 14. Practices Universal Precautions.
• 15. Demonstrates the ability to communicate with pediatric, adolescent, young adult and geriatric patients and visitors.

EDUCATION AND EXPERIENCE REQUIRED:

High School diploma preferred.

Previous clerical experience in a clinical business environment preferred.

Excellent verbal and interpersonal skills.

Knowledge of medical terminology helpful.

The Burke Rehabilitation Hospital is an equal employment opportunity employer. The Burke Rehabilitation Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

At Burke, we all share the same passion – to help our patients recover as fully as possible. We welcome you to share your particular talents and expertise by exploring our available positions. Return often, as we update our postings frequently. Burke, a member of the Montefiore Health System, is a not-for-profit provider of Physical Medicine and Rehabilitation care. Burke’s flagship hospital and main campus are centrally located in White Plains, NY. Burke operates an expanding network of outpatient therapy clinics in Westchester County and the Bronx, NY. Burke offers career opportunities in all areas of patient care and hospital operations. Our employees are proud to work at Burke and enjoy: A culture of mentorship and collaboration. Working with an inter-disciplinary team of experts. Clinical knowledge growth through regular in-services and other opportunities. Career growth within the organization. Providing patient-centered care using state of the art equipment. Earning extremely high patient satisfaction scores. Ensuring a great reputation in our local communities. Giving back through volunteering at Burke-sponsored events. Recognition for their contributions at the local and national level.

Burke employees have access to a comprehensive benefits package that supports them with: Medical Coverage Dental Coverage Generous Paid Time Off A 403B Retirement Plan with matching contributions An Employee Assistance Program (“EAP”) – free for employees and dependents Medical and Dependent Flexible Spending Accounts Short-term Disability and New York Paid Family Leave Insurance Long-term Disability Insurance Life and AD&D Insurance Voluntary Insurances at group rates: Life, AD&D, enhanced Short Term Disability, Vision, Pet Tuition Reimbursement Program Employee Fitness Center Free parking (most locations)