Patient Scheduling Coordinator - Full Time - Wolf River

West Cancer Center & Research Institute; Germantown (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

No nights, weekends, or holidays

Comprehensive benefits package

Job summary

West Cancer Center & Research Institute is seeking a Patient Scheduling Coordinator to manage patient appointments, verify demographics and insurance, and coordinate referrals. This role requires strong communication and organizational skills in a fast-paced healthcare setting.

Responsibilities include greeting patients, updating records, scheduling tests and appointments, handling inquiries, and ensuring accuracy and confidentiality in scheduling workflows.

Qualifications

• High school diploma or GED required.
• At least 6 months of related healthcare administrative experience.
• Preferred: experience with insurance verification and referrals.

Responsibilities

• Greet patients and reps professionally.
• Verify and update demographics and insurance information.
• Schedule visits, labs, radiology, and referrals.
• Respond to calls and emails about scheduling.
• Send reminders or rescheduling letters.
• Maintain confidentiality and patient-first approach.
• Collaborate with care team and referrals.
• Provide coverage for peers when needed.

Skills

Communication

Organization

Multitasking

Scheduling

Attention to detail

Education

High school diploma or GED

Tools

Scheduling software

Computer systems

Job description

Job Title: Patient Scheduling Coordinator

About Us

At West Cancer Center, we are dedicated to advancing patient-centered cancer care. Our supportive and administrative teams work hand-in-hand with clinical providers to ensure every patient receives timely, compassionate, and coordinated care. Join our mission-driven organization and contribute meaningfully to the patient experience.

Position Overview

The Patient Scheduling Coordinator plays a critical role in coordinating patient appointments, ensuring accuracy in registration, and assisting with insurance verification and referral processes. This role demands exceptional communication, organizational, and multitasking abilities.

Key Responsibilities

• Greet patients and representatives in a professional and welcoming manner
• Verify and update demographic and insurance information
• Schedule office visits, lab work, radiology tests, and internal referrals
• Respond to phone calls and emails related to appointment scheduling
• Send out appointment reminders or rescheduling letters
• Assist patients with various requests and resolve scheduling issues
• Collaborate with care support and maintain referral documentation
• Support administrative functions and provide coverage for peers when needed
• Maintain confidentiality and demonstrate a patient-first approach
• Participate in training and orientation of new staff as assigned
• Attend staff meetings and maintain timely communication with leadership

Qualifications

Education & Experience

• Required:
  • High school diploma or GED
  • Six months of related experience and/or training in healthcare or a similar administrative role
• Preferred:
  • Experience in insurance verification and referral processing

Skills & Abilities

• Excellent verbal and written communication skills
• Strong organizational, follow-up, and multitasking abilities
• Proficiency in computer systems and scheduling software
• Ability to prioritize assignments in a fast-paced environment
• Problem-solving skills and sound judgment under minimal supervision
• Team-oriented, professional demeanor with a patient-first mindset

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation

No nights, weekends, or holidays. Comprehensive benefits package.