Patient Scheduling Coordinator Afterhours

Ashealthnet; Kettering (OH); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Disability insurance

Employee Assistance Program

Paid time off

Job summary

Alternate Solutions Health Network is seeking a Patient Scheduling Coordinator in Kettering, OH. Training occurs onsite, then the role transitions to remote work with a Monday–Friday evening and weekend schedule.

You will support field staff by scheduling visits, ensuring compliant care plans, and maintaining timely communication with patients and caregivers. We value compassionate communication, attention to detail, and teamwork.

Qualifications

• High-School graduate or equivalent required.
• Associate's degree preferred.
• At least one year of experience in the health care industry and home care desirable.

Responsibilities

• Customer Service: respond promptly to patient inquiries and coordinate with supervisor regarding concerns.
• Operations: manage daily workflow in company database and prepare reports.
• Policies: follow Medicare guidelines including LUPA, reassessments, and supervisory visits.
• Collaboration: match patients with field staff by skills and personality.
• Compliance: address missed, declined, unverified, and reassigned visits with staff.
• Teamwork: support coworkers and participate in on-call requirements.

Skills

Compassionate communication

Attention to detail

Problem solving

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Location: Kettering, OH Compensation: Starting at $18.00 an Hour! Schedule: Monday - Friday 5:00 pm - 9:00 pm | Saturday & Sunday 8:00 am - 6:00 pm | Holiday Rotation Will be Discussed by Manager Training is Monday - Friday 8:15am - 5:00pm at our Kettering, OH location for 4-6 weeks then you will transition to remote.

HOW YOU'LL MAKE A DIFFERENCE:

At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won’t find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home. As a Patient Scheduling Coordinator, the work you do every day makes a difference in the lives of our patients by assisting the field staff provide exceptional care by scheduling visits according to protocol. All patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.

WHAT WE OFFER:

• We provide medical, dental, and vision insurance with flexibility for you to select what works best for you.
• Eligible teammates receive paid time off and may participate in the 401K, if they choose.
• Historically the company has matched 401K contributions which helps build your nest egg even faster.
• Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.

MAJOR AREAS OF RESPONSIBILITY:

• Customer Service: Responds promptly and courteously to all patients’ inquiries or problems and collaborate with administrator/supervisor regarding client concerns or complaints.
• Operations: Manage daily workflow in company database and process daily and weekly reports.
• Policies: Follow Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits.
• Collaboration: Match patients with a field staff member by determining best match in clinical skill sets and personality.
• Compliance: Address missed, declined, unverified, and reassigned visits with field staff
• Teamwork: Support co-workers and participate in on-call requirements.

HARD & SOFT SKILLS:

Compassionate communicator with a positive attitude. Patience is a virtue when working with patients, families, physicians, and coworkers. Attention to detail is critical, as is being observant and following directions. Problem solving and create solutions to drive to a course of action.

REQUIREMENTS:

High-School graduate or equivalent. Associate's degree preferred. At least one year of experience in the Health Care industry and experience in home care is desirable. Capable of all physical demands. #INDASHN3 We’ll help you put your passion for patient care to work.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

ASHN will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact [e-mail] to validate the request

Alternate Solutions Health Network collaborates with health systems in joint venture partnerships to create a post-acute care solution to deliver efficient centralized operations that is patient focused. Our company has been dedicated, since the very beginning, to transforming the quality of care for our team and our patients.