Patient Scheduler (Specialty Access Center)

University of Minnesota Physicians; Minneapolis (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen im Gesundheitswesen sucht einen engagierten Patient Scheduler, der die erste Anlaufstelle für Patienten ist. In dieser dynamischen Rolle koordinieren Sie die Terminplanung für verschiedene medizinische Fachrichtungen und stellen sicher, dass Patienten die benötigte Unterstützung erhalten. Mit einem starken Fokus auf Kundenservice und Vertraulichkeit bieten Sie eine Schlüsselrolle in einem schnelllebigen Umfeld. Diese Position bietet die Möglichkeit, Teil eines Teams zu sein, das sich der Verbesserung der Gesundheitsversorgung widmet, und umfasst umfassende Schulungen sowie attraktive Vorteile. Wenn Sie eine Leidenschaft für den Kundenservice im Gesundheitswesen haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Gehälter

Gesundheitsversorgung (einschließlich Vision & Zahnmedizin)

401K

Parkplatzhilfe

Studienhilfe

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice im Gesundheitswesen.
• Fähigkeit, neue Computersysteme und Arbeitsabläufe schnell zu erlernen.

Responsibilities

• Koordination aller Aspekte der Terminplanung für Patienten.
• Bereitstellung von Anweisungen vor dem Termin an die Patienten.

Skills

Kundenservice

Organisation

Telefonmanagement

Vertraulichkeit (HIPAA)

Technologische Fähigkeiten

Education

2 Jahre postsekundäre Ausbildung

Erfahrung im Gesundheitswesen

Tools

Computer-Systeme

Job description

Why M Physicians?

The Specialty Access Center (SAC) is an inbound, fast-paced, high volume center with an average of 6,000 calls per day.The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women's Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Patient Scheduler:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers and/or advises questions or concerns

What you will need:

• 2 years of post-secondary education and/or related experience in office management/healthcare specialty
• 2+ years customer service experience in health care or a professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• Ability to learn new computer systems and workflow processes
• Strong telephone management, organization, and prioritization skills
• Ability to direct requests and unresolved concerns to the designated resource

*This position requires a full month of uninterrupted training

Location: At this time, this position will be working remote (MN residents only)

Hours: Monday - Friday, 8:30am-5:00pm

Benefits: This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

20.00 - 29.00 USD Hourly

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.