Patient Scheduler II

phsorg; Santa Fe (NM); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Disability insurance

Life insurance

Wellness program

Job summary

Presbyterian Healthcare Services in New Mexico is seeking a Patient Scheduler II to ensure accurate scheduling, verify demographics and insurance, and coordinate pre-admission activities in a multi-disciplinary setting.

The role emphasizes exceptional patient experience, requires EPIC competency, and involves managing prior authorizations and referrals for procedures.

Qualifications

• High school diploma or equivalent with medical terminology training.
• At least 12 months of clinical experience and proficiency in prior authorizations, certifications, and referrals.
• Must pass EPIC registration competency.

Responsibilities

• Provides excellent patient service using CARES, AIDET, and EPE, resolving complaints and supporting patients in the lobby.
• Accurately schedules patients, verifies demographics and insurance, explains coverage and financial expectations, and coordinates invasive procedure scheduling.
• Ensures all authorizations, referrals, and certifications are secured before procedures and communicates issues to stakeholders.
• Guides patients through Release of Information processes and completes confirmation calls.

Skills

Medical terminology

EPIC registration

CPT/ICD-10 coding

Scheduling

Customer service

Education

High school diploma or equivalent

Tools

EPIC scheduling software

Job description

Location Address: 3630 Las Estancias Dr SW, Albuquerque, NM 87121

Compensation Pay Range: Minimum Offer $0.00 Maximum Offer $0.00

Now Hiring: Patient Scheduler II

Summary:

Job Description Summary Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Scheduler II. Provides exceptional patient experience, ensures accurate scheduling, and uses advanced visit types in a multi‑disciplinary setting. Confirms all prior authorizations, certifications, and referrals before procedures. Delivers non‑clinical pre‑surgery education, coordinates admission paperwork when needed, and performs other assigned duties.

Type of Opportunity: PRN

Job Exempt: No

Job is based: PMG - Las Estancias

Work Shift: 12 Hour Days (United States of America)

Responsibilities:

• Provides excellent patient service using CARES, AIDET, and EPE, resolving complaints, managing conflict, and supporting patients in the lobby.
• Accurately schedules patients, verifies demographics and insurance, explains coverage and financial expectations, and coordinates invasive procedure scheduling and pre‑admit appointments.
• Ensures all authorizations, referrals, and certifications are secured before procedures and communicates issues to stakeholders.
• Guides patients through Release of Information processes, supports patient satisfaction efforts, and completes confirmation calls and other patient‑relations tasks.

Qualifications:

• High school diploma or equivalent with medical terminology training. At least 12 months of clinical experience and proficiency in prior authorizations, certifications, and referrals.
• Must pass EPIC registration competency.
• Schedules appointments and procedures, coordinates complex scheduling needs, and maintains strong organization under pressure.
• Possesses working knowledge of CPT and ICD‑10 coding.

Benefits:

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke free campuses.

We're Determined to Support New Mexico's Well‑Being | Presbyterian Healthcare Services