Patient Scheduler II

Essentia Health; Duluth (MN); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and AD

401(k) plan with employer contribution

Tuition reimbursement

Job summary

Essentia Health in Duluth, MN, is seeking a Level II Patient Scheduler to pre-register and schedule patients for appointments, procedures, tests, and other services. This role involves handling high call volumes, verifying insurance eligibility, and processing registrations with a focus on accuracy and patient care.

The position supports multiple service lines and coordinates with care teams to ensure efficient, appropriate care.

Qualifications

• 1 year of clinical healthcare experience
• 1 year experience as a Patient Scheduler I
• 1 year experience in a contact/call center

Responsibilities

• Patient identification, registration and scheduling with estimates and insurance verification
• Supports Population Management and ACO initiatives through patient registry and outbound calls
• Full pre-registration of all patients calling to schedule an appointment and update guarantor information
• Coordinates scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling
• Accurately enters data into the EHR while talking with patients
• Collaborates with care team to provide customer service and clinical outcomes
• Other clerical duties as assigned

Skills

Patient scheduling

Customer service

Communication

Data entry

Job description

Building Location

Business Service Center

Department

1006860 SCHEDULING - EH SS

Job Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Key Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
• Other clerical duties as assigned

Required Qualifications

• 1 year of clinical healthcare experience

OR

• 1 year experience as a Patient Scheduler I

OR

• 1 year experience in a contact/call center

FTE

1

Possible Remote/Hybrid Option

Remote

Shift Rotation

Day Rotation (United States of America)

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Weekends

No

Holidays

No

Call Obligation

No

Union

DC USWA Main & Neighborhoods (DCUMN)11/9/2026

Compensation Range

$20.28 - $29.44

Employee Benefits

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Equal Opportunity and Diversity

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.