Patient Scheduler & Care Experience Specialist

Prisma Health; Greenville (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

Prisma Health's Greenville Memorial Hospital is seeking a Support Analyst to answer incoming calls from patients, assist with online and phone purchases, handle inquiries and complaints, and provide accurate information about product terms and features.

You will join the Call Center team, elevate issues when needed, and maintain high interaction quality while documenting details in the electronic medical record system. A strong customer service mindset and comfort with technology are essential.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer service experience, including phone, email, and chat.

Responsibilities

• Receive inquiries and create support tickets; troubleshoot Tier 1 issues.
• Follow up on open tickets and update records in the system; log outcomes.

Skills

Customer service

Phone support

Data entry

Tech savvy

Conflict resolution

Education

High School Diploma

Tools

EMR software

Job description

Prisma Health's Greenville Memorial Hospital is seeking a Support Analyst to answer incoming calls from patients, assist with online and phone purchases, handle inquiries and complaints, and provide accurate information about product terms and features.

You will join the Call Center team, elevate issues when needed, and maintain high interaction quality while documenting details in the electronic medical record system. A strong customer service mindset and comfort with technology are essential.