Patient Scheduler 2, Part Time

University of Miami; Miami (FL); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

The University of Miami Health System (UHealth Tower) seeks a Patient Scheduler 2 to provide exceptional customer service by phone, coordinating diagnostic exams and treatments. You will collect demographic and insurance information, verify data, and schedule complex procedures across multiple modalities within the UHealth system.

The role requires interaction with physicians, radiologists, technologists, and patients to ensure smooth coordination of procedures, handle high call volumes, and

Qualifications

• Requires accuracy and attention to detail in scheduling
• Strong communication skills for both oral and written forms
• Ability to work independently and in teams, with discretion

Responsibilities

• Schedules complex exams with attention to detail
• Answers calls and contacts patients to determine exam times
• Obtains and verifies demographic and insurance information
• Screens information for scheduling accuracy
• Manages high call volumes and educates patients on exam prep
• Uses scheduling software across multiple modalities and entities

Skills

Attention to detail

Communication

Team leadership

Problem solving

Independent work

Discretion

Education

High School diploma or equivalent

Job description

Location: UHealth Tower

The Patient Scheduler 2 (U) delivers exceptional customer service by communicating with patients over the phone to provide the necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

CORE JOB FUNCTIONS:

• Schedules all types of complex exams with attention to detail.
• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
• Obtains and verifies necessary demographic and insurance information.
• Screens and verifies information to ensure accuracy when scheduling exams.
• Ability to manage high call volumes to ensure the best possible customer service by properly educating the patient on exam preparation and answering questions.
• Utilizes multiple computer applications, scheduling software, network, drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient's previous imaging report to current order.
• Coordinates processes and timing as required by the physician and facility for special procedures.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• Education:High School diploma or equivalent
• Certification and Licensing:Not Applicable
• Experience:Minimum 2 years of relevant experience
• Knowledge, Skills and Attitudes:Skill in completing assignments accurately and with attention to detail.
• Ability to lead, motivate, develop and train others.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to work independently and/or in a collaborative environment.
• Ability to process and handle confidential information with discretion.

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:Part timeEmployee Type:StaffPay Grade:H4