Patient Scheduler 2 (H)

umiami; Miami (FL); Remote; USD 38,000 - 52,000; Full time

Job summary

The University of Miami Health System is seeking a Full-time, Remote Patient Scheduler 2. You will deliver exceptional customer service by phone and coordinate diagnostic therapies and procedures across UHealth locations.

You will work with physicians, radiology staff, technologists, and patients to ensure smooth scheduling, verify demographics and insurance, and follow complex scheduling protocols.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of relevant experience.
• Strong customer service and phone communication skills.
• Experience with scheduling and coordinating treatments.

Responsibilities

• Schedules all types of complex treatments with attention to detail.
• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.
• Obtains and verifies necessary demographic and insurance information.
• Screens and verifies information for ensure accuracy when scheduling all CTU appointments.
• Ability to manage high call volumes to ensure best possible customer service by properly educating the patient on CTU appointments preparation and answering questions.
• Coordinates processes and timing as required by the physician and facility for special procedures or treatments.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.

Skills

Customer service

Phone communication

Scheduling

Education

High School diploma or equivalent

Tools

Scheduling software

Job description

The University of Miami/UHealth has an exciting opportunity for a Full-time, Remote, Patient Scheduler 2. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

CORE JOB FUCNTIONS

• Schedules all types of complex treatments with attention to detail.


• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.


• Obtains and verifies necessary demographic and insurance information.


• Screens and verifies information for ensure accuracy when scheduling all CTU appointments.


• Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions.


• Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations.


• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.


• Coordinates processes and timing as required by the physician and facility for special procedures or treatments.


• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.


• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications:

• High School diploma or equivalent


• Minimum 2 years of relevant experience

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff