Patient Scheduler 2, Part Time

University of Miami; United States; On-site; USD 25,000 - 36,000; Part time

Job summary

The University of Miami Health System is seeking a Patient Scheduler II to provide exceptional customer service by phone and coordinate diagnostic procedures across multiple modalities. The role requires attention to detail, the ability to handle high call volumes, and accurate data collection for scheduling and premedication needs.

Part-time staff member with a focus on scheduling coordination and patient education.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant scheduling/customer service experience.
• Ability to communicate clearly and work with diverse teams.

Responsibilities

• Schedules complex exams with attention to detail.
• Handles high call volumes and educates patients on exam prep.
• Gathers demographic and insurance information accurately.
• Verifies information for scheduling accuracy.
• Uses scheduling software across multiple modalities and entities.

Skills

Phone communication

Scheduling coordination

Attention to detail

Problem solving

Staff training

Education

High School diploma

Tools

Scheduling software

Computer applications

Job description

Location: UHealth Tower

The Patient Scheduler 2 (U) delivers exceptional customer service by communicating with patients over the phone to provide the necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

CORE JOB FUNCTIONS

• Schedules all types of complex exams with attention to detail.
• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
• Obtains and verifies necessary demographic and insurance information.
• Screens and verifies information to ensure accuracy when scheduling exams.
• Ability to manage high call volumes to ensure the best possible customer service by properly educating the patient on exam preparation and answering questions.
• Utilizes multiple computer applications, scheduling software, network, drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
• Coordinates processes and timing as required by the physician and facility for special procedures.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: High School diploma or equivalent

Certification and Licensing: Not Applicable

Experience: Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes: Skill in completing assignments accurately and with attention to detail. Ability to lead, motivate, develop and train others. Ability to recognize, analyze, and solve a variety of problems. Ability to communicate effectively in both oral and written form. Ability to work independently and/or in a collaborative environment. Ability to process and handle confidential information with discretion.

Job Status: Part time Employee Type: Staff Pay Grade: H4

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University of Miami ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.