Patient Scheduler

IHA; Hartford (CT); On-site; USD 42,000 - 48,000; Full time

Job summary

Saint Francis Hospital is seeking a Central Scheduler to coordinate outpatient diagnostic testing and assist with related registration and billing tasks. The role reports to the Manager Patient Access and involves ensuring patients receive testing instructions and complete required forms.

The position requires prior clerical experience in healthcare, strong customer service, and familiarity with medical terminology. Work is on a full-time, day-shift basis with standard benefits.

Qualifications

• High School Diploma or equivalent required.
• 2 years clerical experience in a medical field preferred.
• Minimum of 6 months customer service experience required.
• Knowledge of medical terminology preferred.

Responsibilities

• Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients.
• Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms.
• Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications.
• Answer telephones and direct calls to appropriate staff.

Skills

Clerical experience (medical)

Customer service

Medical terminology knowledge

Education

High School Diploma or equivalent

Job description

Description

2 Week Orientation will require classroom time in Springfield, MA for local colleagues

Employment Type

Full time

Shift

Day Shift

Description

2 Week Orientation will require classroom time in Springfield, MA for local colleagues

Position Purpose

Reporting to the Manager Patient Access, the Central Scheduler is responsible for scheduling outpatient diagnostic testing, assisting with the billing process for reimbursement of provided services, and assisting with the outpatient registration process.

What You Will Do

• Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients
• Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms
• Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications
• Answer telephones and direct calls to appropriate staff

Minimum Qualifications

• High School Diploma or equivalent required
• 2 years clerical experience in a medical field preferred
• Minimum of 6 months customer service experience required
• Knowledge of medical terminology preferred

Position Highlights And Benefits

• 40 Hours per Week - 1st shift (Days)
• Mostly Mon-Fri but rotating half day Saturday (differentials apply)
• Orientation first two weeks includes classroom time in Springfield, MA for colleagues living within 50 miles
• Great Benefits and Health Insurance Coverage - Starting Day 1

Ministry/Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.