Patient Scheduler

Allied Digestive Health; City of Albany (NY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401K

Commuter benefits

Time-off benefits

EAP

Job summary

Albany Gastroenterology Consultants in Albany, NY is seeking a Full Time Patient Scheduler to manage patient appointments across multiple departments. The role focuses on efficient use of clinical time, precise record-keeping in EHR systems, and addressing patient inquiries with empathy.

The ideal candidate will have healthcare scheduling experience, strong communication skills, and a commitment to patient confidentiality.

Qualifications

• High school diploma or equivalent.
• Experience in scheduling or administrative roles, preferably in healthcare.
• Basic proficiency with EHR systems and scheduling software.

Responsibilities

• Coordinate and schedule patient appointments across multiple departments and providers.
• Communicate with patients to confirm appointments and provide instructions.
• Maintain accurate patient records in EHR systems and ensure privacy compliance.
• Collaborate with staff to manage appointment flow and resolve conflicts promptly.
• Assist in managing waitlists and follow-up appointments to improve access to care.

Skills

Organizational skills

Communication

EHR systems

Scheduling software

Problem-solving

Attention to detail

Discretion

Education

High school diploma

Tools

Epic

Cerner

Meditech

Job description

Full Time Albany, NY, US

2 days ago Requisition ID: 3855

Salary Range: $20.00 To $22.00 Hourly

About the Role:

The Patient Scheduler plays a critical role in ensuring the smooth operation of healthcare facilities by efficiently managing patient appointment scheduling and coordination. This position is responsible for optimizing the use of clinical resources while providing exceptional service to patients, ensuring their appointments are scheduled accurately and timely. The Patient Scheduler acts as a primary point of contact for patients, addressing inquiries and resolving scheduling conflicts with professionalism and empathy. By maintaining detailed and organized records, the scheduler supports clinical staff and contributes to the overall patient care experience. Ultimately, this role helps to enhance patient satisfaction and operational efficiency within the healthcare environment.

We’re thrilled to share that Albany Gastroenterology Consultants in Albany, NY is currently seeking a Full Time Patient Scheduler to join our team!

Responsibilities:

Coordinate and schedule patient appointments across multiple departments and providers, ensuring optimal utilization of available time slots.

• Communicate effectively with patients to confirm appointments, provide necessary instructions, and address any scheduling concerns or changes.
• Maintain accurate and up-to-date patient records in electronic health record (EHR) systems, ensuring compliance with privacy regulations.
• Collaborate with clinical and administrative staff to manage appointment flow and resolve scheduling conflicts or cancellations promptly.
• Assist in managing waitlists and follow-up appointments to maximize patient access to care and reduce no-show rates.

Skills:

The Patient Scheduler utilizes strong organizational skills daily to manage multiple appointment calendars and ensure efficient patient flow. Effective communication skills are essential for interacting with patients, understanding their needs, and providing clear instructions regarding appointments. Proficiency with EHR and scheduling software enables the scheduler to accurately enter and retrieve patient information, minimizing errors and delays. Problem-solving skills are applied when resolving scheduling conflicts or accommodating urgent patient needs. Additionally, attention to detail and discretion are critical in handling confidential patient data and maintaining compliance with healthcare regulations.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in scheduling or administrative roles, preferably within a healthcare setting.
• Basic proficiency with electronic health record (EHR) systems and scheduling software.
• Strong communication and interpersonal skills to interact effectively with patients and healthcare staff.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Preferred Qualifications:

• Experience with specific healthcare scheduling platforms such as Epic, Cerner, or Meditech.
• Knowledge of medical terminology and healthcare workflows.
• Bilingual abilities to support diverse patient populations.
• Certification in medical office administration or patient scheduling.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.